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Holt Executive are partnered with a global leader within the Global Connectivity space and is the market leader in global mobile satellite communications.

Our partner is seeking a Trade Compliance Specialist to collaborate with a wide range of internal and external stakeholders to ensure adherence to regulations and best practices in activities such as the Export Compliance programme for the global business.

Key Responsibilities for the Trade Compliance Specialist:

• The Trade Compliance Specialist will manage and oversee the UK administration and control of exports for controlled goods, software, and technology. This includes communicating with impacted parties to ensure seamless integration with relevant business processes and transactions.
• Assist the Compliance team in conducting Know Your Customer (KYC) checks.
• Ensure all systems and folders used for export monitoring and control are utilized and maintained effectively according to established procedures.
• Supporting the Senior Export Control Manager on matters of compliance, especially concerning areas listed in greater detail below.
• Guarantee adherence to all relevant policies and procedures for export control. Maintain proper registration upkeep for all necessary licenses and permits.
• Ensure that policies and procedures are adhered to, and all required registrations are properly maintained.
• Maintain a working knowledge of all applicable regulations affecting the UK, EU and US.
• Facilitate the authorisation signature process and maintain comprehensive records for all TAA support activities.
• The Trade Compliance Specialist will provide admin support to the compliance team including maintaining training records and for local staff.
• Provide and maintain metrics as defined by the Senior Export Control Manager.
• Conduct annual self-assessments to identify gaps and areas of risk across all areas of involvement and communicate these to the team.
• Support the Senior Export Control Manager to perform internal export control audits on each main exporting hub, including Norway, The Netherlands, Singapore, and the UK.
• Support the Senior Export Control Manager and other parts of the organization on specific projects as appropriate.

Key Skills and Experience Required by the Trade Compliance Specialist: 

• Awareness, knowledge, and experience required to understand and provide guidance in exporting and importing dual-use and defence articles, technology and services under: 

• • International Traffic in Arms Regulations (ITAR)
  • Export Administration Regulations (EAR)
  • Office of Foreign Assets Control (OFAC)
  • UK Export Control Regulations (Military and Dual-Use)
  • EU Export Control Regulations (Dual-Use)

• Experience in Export Control.
• Knowledge of Sanctioned Party Screening.
• Awareness of Anti-corruption & Anti-bribery regulations.
• Experienced with working with staff at all levels of the organisation.

If your skills and experience match this Trade Compliance Specialist opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Are you passionate about technology and driven by excellent customer service? Do you thrive in fast-paced environments and enjoy overcoming technical challenges?

Then this is your chance to join a leading provider of global mobile satellite communications, as a Telecommunication / SATCOM Service Desk Engineer – Canada.

In this dynamic role, as the Telecommunication / SATCOM Service Desk Engineer – Canada you’ll be the first point of contact for Government customers, supporting their critical telecommunications needs 24/7/365. You’ll receive and action customer service requests, troubleshoot service issues, maintain IT systems, as well as test and prepare satellite terminal hardware for field operations and ensure seamless support across different time zones.

Key Responsibilities for the Telecommunication / SATCOM Service Desk Engineer – Canada:

• Be the first point of contact for direct customers, ensuring their telecommunications needs are met 24/7/365 by working a rotating shift pattern.
• Diagnose and resolve service issues, from simple inquiries to complex outages, keeping customers informed and satisfied.
• Provide technical support to field staff, helping them operate and troubleshoot equipment.
• Maintain and update IT systems and satellite terminal hardware, ensuring smooth operation.
• Ensure all support Service Level Agreements are met, keeping customers updated on progress.
• Completion of allocated tasks within the agreed completion schedule.
• Continuously learn and grow, contributing to the improvement of processes and procedures.

Key Skills & Experience for the Telecommunication / SATCOM Service Desk Engineer – Canada:

• Hold a Diploma or Degree in IT, Engineering, or a related field.
• Have experience maintaining and supporting physical and virtual Windows Server systems.
• Troubleshooting and resolving networking or communications systems incidents.
• Ability to prepare technical documentation and reports under supervision.
• Must have a problem-solving approach and be creative under pressure.
• Must have a sense of urgency and ownership of customer requirements and incidents.
• Must be self-motivated to achieve required tasks and project completion to the best standard in a busy environment.
• Must be competent with the use of Microsoft Office applications (Word, Excel, PowerPoint) as well as Microsoft Visio.
• Must hold Canadian citizenship and have a suitable background to qualify and maintain a government security clearance for Canada.

 
Desirable Knowledge and Skills for the Telecommunication / SATCOM Service Desk Engineer – Canada: 

• Certifications in Windows Server and VMWare ESXi
• Certifications in IP Networking / Cisco networking.
• Experience in satellite communications, telecommunications and/or IP networks.
• A working knowledge of Linux and Microsoft operating systems.
• A working knowledge of network virtualisation technologies (VMware, Hyper-V).
• VSAT installation and fault-finding experience.  GVF certification.
• A working knowledge of trouble ticketing systems and document repositories such as Jira/ServiceNow and Confluence /SharePoint.

 
If your skills and experience match this Telecommunication / SATCOM Service Desk Engineer – Canada opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Do you have a passion for keeping networks running smoothly? 

Are you an expert in Operational Support Systems? 

We have an exciting opportunity for an OSS Engineer to play a key role in optimizing network performance, enhancing efficiency, and ensuring a seamless customer experience for our partner located in Quebec, Canada.

Holt Executive are partnered with a leading Global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Their Low Earth Orbit (LEO) satellite network is revolutionizing global broadband connectivity.

This opportunity offers a hybrid work model with 3 days in the office and occasional travel is anticipated.

Key Responsibilities for the OSS Engineer:

• Design, develop, implement and enhance Operational Support Systems to monitor and manage Carrier Ethernet and IP customer services and network resources, ensuring optimal performance and reliability.
• Partner with vendors to find the hottest new OSS solutions and stay ahead of the industry curve.
• Review and approve design and development solution documents, internal and external test strategies, plans and scripts.
• Develop and maintain accurate and up-to-date documentation of OSS requirements, configurations, processes and procedures.
• Implement real-time network monitoring solutions to proactively identify and resolve network issues, minimizing downtime.
• Investigate and resolve complex OSS and network problems by collaborating with cross-functional teams to find effective solutions.
• Develop and maintain automated scripts and tolls to streamline network operations and improve efficiency.
• Implement and enforce security best practices to protect network systems and data integrity.
• Analyse network performance data to provide valuable insights for capacity planning and network optimization.

Key Skills & Experience for the OSS Engineer:

• 3-6 years of experience within a similar role.
• Demonstrated knowledge of design principles, and specifications for standardized and interoperable OSS.
• Strong knowledge of network management protocols, including NETCONF/RESTCONF, gNMI, TMForum APIs, MEF LSO APIs, CloudEvents, OpenMetrics, Openflow, ONF TAPI, etc.
• Strong knowledge of MEF Lifecycle Service Orchestration framework.
• User experience with OSS tools and platforms such as Netcracker Digital OSS, ONAP, Ciena Blue Planet, Amdocs, etc.
• Hands on experience with Carrier Ethernet technologies, standards, and protocols.
• Familiarity with TMForum Open Digital Architecture (ODA), Process Framework (eTOM) and Information Framework (SID).
• Familiarity with Model-based systems engineering (MBSE) and/or UML.
• This role requires making recommendations and decisions which will influence the network operations and control solution of the network.

The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods Program (CGP).

If your skills and experience match this OSS Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

Become the network hero!

We have an exciting opportunity for a Senior OSS Engineer to play a critical role in keeping the network running smoothly. You’ll design, build, and maintain cutting-edge Operational Support Systems that optimise performance, boost efficiency, and ensure a flawless customer experience for our partner located in Quebec, Canada.

Holt Executive are partnered with a leading Global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Their Low Earth Orbit (LEO) satellite network is revolutionizing global broadband connectivity.

This opportunity offers a hybrid work model with 3 days in the office and occasional travel is anticipated.

Key Responsibilities for the Senior OSS Engineer:

• Design, develop, implement and enhance Operational Support Systems to monitor and manage Carrier Ethernet and IP customer services and network resources, ensuring optimal performance and reliability.
• Work closely with vendors to evaluate and implement new OSS solutions and stay up to date with industry trends.
• Review and approve design and development solution documents, internal and external test strategies, plans and scripts.
• Develop and maintain accurate and up-to-date documentation of OSS requirements, configurations, processes and procedures.
• Implement real-time network monitoring solutions to proactively identify and resolve network issues, minimizing downtime.
• Investigate and resolve complex OSS implementation and network problems, collaborating with cross-functional teams to implement effective solutions.
• Develop and maintain automated scripts and tolls to streamline network operations and improve efficiency.
• Implement and enforce security best practices to protect network systems and data integrity.
• Analyse network performance data and provide insights for capacity planning and network optimization.

Key Skills & Experience for the Senior OSS Engineer:

• A minimum of 5 years of experience in a similar role.
• Demonstrated knowledge of architecture, design principles, and specifications for standardized and interoperable OSS.
• Strong knowledge of network management protocols, including NETCONF/RESTCONF, gNMI, TMForum APIs, MEF LSO APIs, CloudEvents, OpenMetrics, Openflow, ONF TAPI, etc.
• Strong knowledge of MEF Lifecycle Service Orchestration framework.
• Hands on experience with OSS tools and platforms such as Netcracker Digital OSS, ONAP, Ciena Blue Planet, Amdocs, etc.
• Hands on experience with Carrier Ethernet technologies, standards, and protocols.
• Familiarity with TMForum Open Digital Architecture (ODA), Process Framework (eTOM) and Information Framework (SID).
• Familiarity with Model-based systems engineering (MBSE) and/or UML.
• This role requires making recommendations and decisions which will have significant influence on the network operations and control solution of the network.

The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods Program (CGP)
.
If your skills and experience match this Senior OSS Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

Do you thrive on streamlining processes and driving results?

Holt Executive are supporting a global provider of lifesaving and innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a Business Process Lead (Contract) to join their team and play a pivotal role in optimising their operations. In this contracted position, you will lead and manage process improvement initiatives across the business unit.

Key Responsibilities for the Business Process Lead (Contract):

• Evaluate existing processes, identify areas for improvement, and collaborate with stakeholders to develop and implement effective solutions.
• Oversee all aspects of process improvement projects, ensuring they are completed on time, within budget, and meet strategic goals.
• Maintain high standards by monitoring work quality, ensuring alignment with company standards and driving continuous improvement.
• Lead and mentor a team of employees, fostering a collaborative environment and empowering them to enhance their skills and job performance.
• Collaborate with cross-functional teams to ensure process improvements align with overall organisational objectives.
• Evaluate process effectiveness and recommend new strategies for ongoing optimisation.

Key Skills & Experience Required by the Business Process Lead (Contract):

• A degree or equivalent experience in a similar operational field (3+ years).
• Strong understanding of process improvement methodologies (e.g., Six Sigma, Lean).
• Proven project management skills, including planning, execution, and monitoring.
• Effective leadership skills are necessary to guide cross-functional teams, motivate employees, and drive process changes. The ability to inspire and influence others is key.
• Analytical thinking and problem-solving abilities.
• Familiarity with specific tools, software, and equipment relevant to the business processes is important.
• Maintain high standards by monitoring work quality, ensuring alignment with company standards, and driving continuous improvement.

If your skills and experience match this Business Process Lead (Contract) opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Do you thrive on streamlining processes and driving results?

Holt Executive are supporting a global provider of lifesaving and innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a Business Process Lead (Contract) to join their team and play a pivotal role in optimising their operations. In this contracted position, you will lead and manage process improvement initiatives across the business unit.

Key Responsibilities for the Business Process Lead (Contract):

• Evaluate existing processes, identify areas for improvement, and collaborate with stakeholders to develop and implement effective solutions.
• Oversee all aspects of process improvement projects, ensuring they are completed on time, within budget, and meet strategic goals.
• Maintain high standards by monitoring work quality, ensuring alignment with company standards and driving continuous improvement.
• Lead and mentor a team of employees, fostering a collaborative environment and empowering them to enhance their skills and job performance.
• Collaborate with cross-functional teams to ensure process improvements align with overall organisational objectives.
• Evaluate process effectiveness and recommend new strategies for ongoing optimisation.

Key Skills & Experience Required by the Business Process Lead (Contract):

• A degree or equivalent experience in a similar operational field (3+ years).
• Strong understanding of process improvement methodologies (e.g., Six Sigma, Lean).
• Proven project management skills, including planning, execution, and monitoring.
• Effective leadership skills are necessary to guide cross-functional teams, motivate employees, and drive process changes. The ability to inspire and influence others is key.
• Analytical thinking and problem-solving abilities.
• Familiarity with specific tools, software, and equipment relevant to the business processes is important.
• Maintain high standards by monitoring work quality, ensuring alignment with company standards, and driving continuous improvement.

If your skills and experience match this Business Process Lead (Contract) opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

Holt Executive has partnered with a leading technology provider that provides unrivalled connectivity solutions across the Maritime, Energy and Mining sectors.

Our partner is actively seeking a Marketing & Communications Manager to support the Marcoms Director by collaborating with sales and product teams to develop, deliver and evaluate high-impact and customer-value-driven Marcoms campaigns, covering their Maritime Business unit.

This is a fantastic opportunity for someone who wants to work within a global organisation, having the ability to travel and work within an organisation where technology saves lives every day.

Key Responsibilities for the Marketing & Communications Manager include:

Marketing Communications –

• Planning and supporting effective launch and portfolio campaigns.
• Creating and maintaining customer-focused sales kits highlighting our portfolio benefits to drive sales, including presentations, infographics, and videos.
• Content writing for website, intranet, direct mailings, newsletters, case studies, and social media.
• Delivering commercial content marketing campaigns; researching topics, coordinating strategy, creation, and design.
• Pre- and post-event marketing through invitation mailings, newsletters, and social media.
• Close collaboration with creative agencies and designers.

Digital Marketing and CRM –

• Monitor and assign leads from our website and mailboxes.
• CRM reporting, including ROI, lead generation and customer lifecycle management.
• Help track and present traffic and click-through analysis related to our web portals, newsletters, email campaigns, social media channels and online advertising.
• Support the tracking, monitoring, and updating of Google AdWords and SEO campaigns, working closely with the digital agency and the digital team.
• Conduct regular audits of portfolio presentations on our website and drive user journeys to maximise lead-generation opportunities.

Sales Enablement –

• Ensure regular dialogue with sales to understand and meet their requirements, monitor industry trends, and identify customer pain points.
• Support the RFP/tender process, providing guidance and compelling sales templates that position us as an industry leader.
• Create and maintain customer testimonials.
• Support regional Marcoms campaigns in the Asia Pacific sales territories, with a particular focus on Japan.

Other Miscellaneous Duties –

• Meticulous proofreading of written materials.
• Occasionally attending events to register attendees, manage logistics, set up and support the Marketing Director.
• Other ad-hoc tasks as required.

Key Skills & Experience Required by the Marketing & Communications Manager: 

• BSc/BA or equivalent in Marketing, Communications, or a relevant field.
• At least 3 years’ experience in digital marketing, marcoms or editorial work.
• Experience with website CMS systems, maintaining and creating web content.
• Strong understanding of Microsoft packages, especially PowerPoint.
• Experience using tools such as SharePoint, Digital design tools, Adobe, WordPress, CRM / Dynamics 365, Canva, and Video editing.
• Ability to present complex technical information in a comprehensive, powerful way.

Desirable Experience –

• Background in the maritime, connectivity or digital solutions industry.
• Understanding of AI marketing tools.
• Knowledge of marketing tools such as Google Analytics, Hootsuite, Google Ads, SEO software.

If your skills and experience match this Marketing & Communications Manager opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

Holt Executive are currently partnered with a leading Global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Their Low Earth Orbit (LEO) satellite network is revolutionizing global broadband connectivity.

Our partner is seeking a Senior Manager, Software – User Terminals to spearhead the development and implementation of strategies for the software development environment, as well as to manage a team of software professionals.

This Senior Manager, Software – User Terminals opportunity offers a hybrid work environment and requires international travel.

Key Responsibilities for the Senior Manager, Software – User Terminals:

• Develop and present SW development status reports, highlighting accomplishments, challenges, and risks. 
• Strategise and implement risk mitigation strategies to ensure successful software development outcomes. 
• Create an inclusive and positive working environment where every team member can thrive. 
• Lead a geographically dispersed team, promoting effective communication, collaboration, and alignment across locations. 
• Drive software automation initiatives and champion quality assurance practices to enhance software development processes and product reliability. 
• Organise team-building events, workshops, and knowledge-sharing sessions to foster team cohesion and professional growth. 

Key Skills & Experience Required by the Senior Manager, Software – User Terminals:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering and Electrical Engineering, or a related field. 
• Minimum of 10 years of management experience in a software development environment, preferably with embedded software focus. 
• Strong background in embedded software development and proficiency in Agile methodologies. 
• Proven leadership skills with a track record of building and managing successful software development teams. 
• Technical expertise in software engineering practices, including design, development, and testing. 
• Experience working with geographically dispersed teams. 
• Familiarity with automation practices and quality assurance methods. 
• Proficiency in working with both public and private cloud environments. 
• Familiarity with CloudOps and FinOps practices. 
• Familiarity with setting up and managing CI/CD pipelines. 

If your skills and experience match this Senior Manager, Software – User Terminals opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Do you thrive on creating exceptional customer experiences through intuitive and user-friendly interfaces?

Holt Executive are supporting a global provider of lifesaving and innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a talented and motivated Product Manager (Telecommunication) UX to lead the development and improvement of their customer portals.

In this role, the Product Manager (Telecommunication) UX will ensure their portals are intuitive, user-friendly, and drive customer engagement and satisfaction.

Key Responsibilities for the Product Manager (Telecommunication) UX:

• Partner with stakeholders to define a vision and strategy for customer portals, aligning with business goals and treating the portals as a commercial product that can drive the business.
• Champion the needs of our customers by collecting and analysing feedback to identify areas for improvement.
• Drive increased usage, engagement, and self-service on the portals through data analysis and user journey mapping.
• Translate user needs and business goals into clear product requirements, user stories, and acceptance criteria.
• Collaborate with designers, developers, and other teams to create user-friendly interfaces and ensure seamless integration with other systems.
• Stay current on industry trends and best practices in UX and customer portal design.
• Maintain product documentation and training materials for both customers and internal teams.
• Report, present, and train on the customer portals to various audiences.

Key Skills & Experience for the Product Manager (Telecommunication) UX:

• Experience in product management with a focus on UX Design experience is essential.
• Strong understanding of UX principles, user-centric design, and customer journey mapping. Be capable of translating this into requirements and design proposals.
• Experience conducting user research, usability testing, and gathering customer feedback.
• Good understanding of backend data systems and relationships and dependencies with portal functioning preferred.
• Proficient knowledge of industry-standard tools for wireframing and prototyping.
• Familiarity with Agile development methodologies, sprint planning, and backlog management.
• Maritime and/or satellite market knowledge preferred.

If your skills and experience match this Product Manager (Telecommunication) UX opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

Holt Executive exclusively supports a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a Field Service Engineer – Telecommunication/SATCOM to oversee the installation, servicing and maintenance of equipment and solutions.

Key Responsibilities for the Field Service Engineer – Telecommunication/SATCOM:

• Responsible for the installation, services, and maintenance of all Connectivity/Satellite Systems and IT network infrastructure (hardware & software). 
• Create and maintain comprehensive documentation for all assigned installations, services, and maintenance activities. 
• Collaborate with customers to guarantee successful project implementation.
• Works with internal departments to resolve technical and operational challenges and communicate closely with Support and Project Managers. 

Key Skills & Experience Required by the Field Service Engineer – Telecommunication/SATCOM:

• Education in IT & Telecommunications (bachelor’s degree or similar) IT Knowledge is essential.
• Minimum understanding of computer server configuration, network infrastructure, and administration.
• Experience in the marine electronics environment on yachts, commercial or military vessels, or any offshore installation is an advantage.
• Preferably experience serving multi-national customers.
• Fluent in English and preferably other international languages.
• Preferably work and live in Hamburg or the surrounding area.

If your skills and experience match this Field Service Engineer – Telecommunication/SATCOM opportunity, we encourage you to apply by sending your resume to info@holtexecutive.com