Sales Manager – Customer Support Ref# V-32642-3

  • South East, West Sussex, UK
  • £45000 - £58000 per annum, Benefits: Friday lunchtime finish, 28 days holiday & Christmas closure plus more!
  • Permanent
  • V-32642-3

Do you thrive on building strong relationships and developing winning sales strategies? 

Holt Executive are seeking a highly motivated Sales Manager – Customer Support to join a leading design and manufacturing business in West Sussex.

The Sales Manager – Customer Support will leverage their expertise to identify strategic growth opportunities and securing new partnerships to drive growth within the defence sector. 

Key Responsibilities for the Sales Manager – Customer Support:

  • Exceed assigned sales targets, directly contributing to the achievement of company budget goals. 
  • Identify new business opportunities from both new and existing customers ensuring alignment with company strategy, capabilities, and maximising win probability. 
  • Manage and contribute to a healthy pipeline of potential clients and projects.
  • Take ownership of specific proposals, actively incorporating customer insights into every step. 
  • Establish strong connections with key customers and end users across the UK, Europe, and internationally.
  • Contribute to the development of the company strategy and broader aftermarket services.
  • Provide valuable insights for the sector contributions to company sales forecasts and budgets.
  • Present summaries of new opportunities to senior leadership for approval.
  • Capture and share relevant best practices within the defence industry.
  • Participate in campaigns and bids when required.
  • Ensure compliance with Anti-Bribery and Corruption Policies with all partners and representatives.

 Key Skills & Experience Required by the Sales Manager – Customer Support: 

Essential –

  • Proven experience within a UK MoD role or in the UK defence industry.
  • Proven ability to identify and troubleshoot complex customer support and maintenance concerns.
  • Knowledge of the UK, European and international defence markets.
  • Strategic thinker, who recognises business opportunities and their potential impact on the overall business.
  • Ability to work well under pressure and on several simultaneous opportunities and campaigns.
  • Strong customer relationship-building skills and understanding and appreciation of their challenges.

Desirable –

  • Prior experience in a sales or business development role.
  • Direct experience of CLS, ILS or wider customer support services.
  • Broad understanding of emerging technologies (software, hardware, network) and their potential relevance to products & services.

Company Benefits:

  • 37.5 hour working week and lunchtime finishes on a Friday.
  • 28 days annual leave & Christmas closure.
  • Hybrid/flexible working arrangements.
  • Group pension plan – matched contributions up to 5%.
  • Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations.
  • Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
  • Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across sites to support and promote well-being.
  • Employee discounts scheme (including access to an additional wellbeing hub).
  • Excellent Learning & Development opportunities.

If your skills and experience match this Sales Manager – Customer Support opportunity, we encourage you to apply by sending your CV to

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    Holt Executive.