Service Introduction Assurance Director Ref# PK2365

  • London
  • £90000 - £110000 per annum + BONUS
  • Permanent
  • PK2365

Holt Executive is working with a global connectivity pioneer, bridging the digital divide and providing unmatched connectivity to customers on the land, sea and in the air. They are recruiting a Service Introduction Assurance Director experienced in the connectivity or telecoms sector.

You will take a leading role in assuring the operational and commercial readiness for both products and services delivered by a variety of different teams across multiple business units as well as manage a permanent or assigned team of Service Introduction Assurance Managers.

This Service Introduction Assurance Director role will include:

  • Assure the operational and commercial readiness of products and services delivered by a variety of teams
  • Ensure new products and value add services utilise existing core platforms to the extent possible, are designed for operability at an acceptable cost, and are scalable
  • Manage a permanent or assigned team of Service Introduction Assurance Managers who work alongside Inmarsat development projects
  • Responsible for driving readiness, in coordination with the project delivery team, of product and service development projects towards a Service Introduction Review
  • Define and agree with stakeholders a clear set of acceptance criteria for product and services readiness, including testing requirements

Experience required for the Service Introduction Assurance Director:

  • Knowledge of satellite communications technology and/or the telecoms industry
  • Knowledge of IT Infrastructure Library (ITIL) best practice for Service Transition
  • Ability to influence and drive consensus in an effective and persuasive manner
  • A practical, hands-on approach to problem solving with the ability to work effectively under pressure
  • Highly collaborative, influential but able to manage conflict constructively

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