Holt Executive are delighted to be retained to support Marlink with a critical Product Manager (Maritime-Crew Welfare) hire. Marlink’s teams work together across the globe, using constant innovation, expertise, and applied technology to bring systems and people together with a future focus.
Our partner combines unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
With over 50+ years of heritage, our partner has been solving complex challenges using innovation and experience to support impactful digital transformations across the Maritime, Energy, Humanitarian, Enterprise and Government sectors.
Product Manager (Maritime-Crew Welfare) – Role Overview:
- Strategize and Execute: Define, maintain, and implement the product roadmap for Crew Welfare, aligning with management and product teams.
- Lifecycle Management: Lead the product lifecycle from conception to end-of-life, including migration planning.
- Market Insight: Translate regulatory environment, customer needs and pain points, market trends and competitive landscape into product requirements and compelling value propositions.
- Solution Development: Create solutions both onboard and onshore, for crew connectivity, onboarding, and training – increasing crew happiness and leading to crew retention.
- Collaboration: Work closely with vendors, partners, and internal teams to ensure seamless compliance and solution delivery.
- Organize commercial initiatives (campaigns, promotions) within budget and guidelines to promote key services.
- Maintain product documentation, sales materials, training, and process flows up to date on all portals.
- Drive the development and deployment of reliable satellite and terrestrial communication solutions, including prepaid platforms, to enhance crew connectivity, streamline payment and billing processes, and improve overall crew satisfaction.
- Performance Monitoring: Develop and report on KPIs for product portfolio scope including but not limited to service penetration, usage, financial performance, and initiate improvements to boost customer satisfaction.
- Communication Solutions: Enhance crew connectivity via reliable satellite platforms, improving billing processes and satisfaction.
Product Manager (Maritime-Crew Welfare) – Key experience required:
- Master’s degree in Business, Engineering, or International Management.
- At least 5 years of relevant work experience.
- Balanced Skill Set: Blend of commercial, operational, and technical experience.
- Proven success in product management, agile methodologies, launching new services and managing products throughout their lifecycle.
- Strong technical knowledge of connectivity, cybersecurity & safety standards, and digital media.
- Have a strong passion for Product Management.
- Familiarity with maritime regulations and crew management challenges.
- Excellent stakeholder engagement and cross-functional leadership skills.
- Proactive problem-solving capability and data-driven decision-making skills.
- Strong written and spoken English communication skills.
- Proactive mindset and a solutions-driven, can-do attitude.
- Collaborative, trustworthy, and reliable team player; comfortable working independently when necessary.
If your qualifications and experience align with this Product Manager (Maritime-Crew Welfare) opportunity, we encourage you to apply and submit your CV for consideration.
