Holt Executive are delighted to be retained to support Marlink with a critical Product Manager (Maritime Safety Services and MSS) hire. (This opportunity can be based also in Brussels or Oslo).
Marlink’s teams work together across the globe, using constant innovation, expertise, and applied technology to bring systems and people together with a future focus.
Our partner combines unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
With over 50+ years of heritage, our partner has been solving complex challenges using innovation and experience to support impactful digital transformations across the Maritime, Energy, Humanitarian, Enterprise and Government sectors.
Product Manager (Maritime Safety Services and MSS) – Role Overview:
Key Responsibilities:
Product Ownership & Strategy:
- Define, maintain, and execute the product roadmap and business strategy for Safety and MSS services, ensuring alignment with management and product teams.
- Ensure product strategy complies with regulations (e.g., GMDSS) and customer safety needs.
- Lead the full product lifecycle—from ideation to end-of-life—including migration planning.
- Translate customer needs and market trends into actionable product requirements and user stories.
- Develop strong relationships with Satellite Network Operators and key manufacturers to secure favourable terms.
- Organize commercial initiatives (campaigns, promotions) within budget and guidelines to promote key services.
- Keep product documentation, sales materials, training, and process flows up-to-date on all portals; manage the hardware catalogue for the MSS portfolio.
Customer Insights & Product Performance Reporting:
- Gather customer feedback regularly to identify needs and pain points.
- Track product performance through clear metrics and reports, updating stakeholders on results.
- Monitor KPIs like service usage and customer satisfaction and launch initiatives to support growth or improve quality.
Cross-functional Collaboration:
- Work closely with teams like engineering, billing, legal, procurement, delivery and IT on required product or terminal changes, required developments, resolve potential blockers.
- Align with sales, marketing, and operations for smooth go-to-market and customer adoption.
- Work with transversal teams and other business units on unified approaches.
Market & Partner Engagement:
- Monitor the competitive landscape and new technologies—such as LEO/NGSO impacts on MSS—to find opportunities to differentiate Marlink’s portfolio.
- Maintain strong relationships with satellite operators and hardware vendors to ensure service continuity and foster innovation.
- Help create and update a comprehensive benchmarking database.
Operational Excellence:
- Drive continuous improvement in service delivery, including hardware lifecycle (e.g., antenna stock optimization), and pricing strategies. Manage required MSS changes in our portals) and other BSS tools, often linked to various SNO APIs.
Product Manager (Maritime Safety Services and MSS) – Key experience required:
- Education: University master or similar degrees, preferably in Business, Engineering or International Management.
- Work experience: minimum 5 year relevant work experience.
- Product Management Experience: Demonstrated success in launching new services using agile methodologies and managing products throughout their lifecycle.
- Technical and industry Expertise: In-depth knowledge of MSS technologies and relevant regulatory frameworks for Maritime (e.g., GMDSS, IMO).
- Industry Platforms: Experience working with Viasat/Inmarsat, Iridium, and Thuraya platforms is a strong asset.
- Stakeholder Engagement: Proven ability to manage stakeholders effectively and lead cross-functional teams.
- Balanced Skill Set: Blend of commercial, operational, and technical experience.
- Analytical Focus: Strong analytical skills, with an emphasis on delivering customer value and optimizing operational efficiency.
- Problem-Solving & Results Orientation: Excellent negotiation and problem-solving abilities; adept at thriving under pressure, structuring complex information, planning, prioritizing, delegating, and ensuring timely delivery of results.
If your qualifications and experience align with this Product Manager (Maritime Safety Services and MSS) opportunity, we encourage you to apply and submit your CV for consideration.
