Holt Executive are partnered with a global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. They are now developing a LEO constellation that will revolutionize global broadband connectivity for enterprise.
Our partner is seeking a Senior OSS/BSS Application Specialist to play a vital role in the administration, configuration, and support of the OSS/BSS suite.
Key Responsibilities for the Senior OSS/BSS Application Specialist:
- Configure, customize, and maintain OSS/BSS modules such as order management, inventory management, service fulfillment, and billing.
- Monitor application performance and proactively identify, diagnose, and resolve issues.
- Collaborate with business and IT stakeholders to gather requirements and translate them into technical specifications.
- Participate in system upgrades, patching, and release deployments to ensure smooth operations.
- Support integration between OSS/BSS applications and other enterprise systems (e.g., CRM, ERP, network management platforms).
- Analyze and enhance workflows to improve user experience and operational efficiency.
- Provide Level 2/3 support for incidents and service requests.
- Coordinate with vendor support teams to resolve issues and manage change requests.
- Develop and maintain technical documentation, standard operating procedures, and user guides.
- Support user training and onboarding activities.
Key Skills & Experience for the Senior OSS/BSS Application Specialist:
- A degree in Computer Science, Information Technology, Telecommunications, or a related field.
- 3+ years of experience in the support and/or implementation of Netcracker OSS/BSS applications.
- A strong understanding of telecom business processes (order to cash, service provisioning, customer lifecycle management).
- Experience with relational databases (Oracle, PostgreSQL), as well as UNIX/Linux environments, and shell scripting.
- Some experience with integration technologies including SOAP/REST APIs, XML, and middleware platforms.
- Knowledge of ITIL practices and experience using ITSM tools.
- Experience with network inventory and resource modeling within Netcracker.
- knowledge of DevOps practices and tools is a bonus.
The successful candidate must be able to work in Canada and be able to obtain a Reliability Clearance.
This opportunity offers a hybrid work model with 4 days in the office per week.
If your skills and experience match this Senior OSS/BSS Application Specialist opportunity, we encourage you to apply now!
