Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation.
They are looking for an accomplished Service Program Manager to act as a project team leader and provide overall support for highly complex programs success and act as champion for customer satisfaction.
Key Responsibilities for the Service Program Manager:
- Program Management:
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- Ensures that superb communications between Panasonic and Customers are established and maintained including regular follow up status reviews and correspondence.
- Liaise with PTS and Regional Sales and Marketing teams to develop executable Panasonic Technical Services (PTS) program plans for pricing by PTS Sales and Marketing.
- Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
- Conduct regular team meetings to ensure that action item logs are kept and integrated schedules are managed, visible and followed.
- Monitor program schedules commitments and direct appropriate personnel in addressing or mitigating against possible impacts(s) or change(s).
- Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
- Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriate.
- Operations Management
- Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer and PAC to ensure effective financial and business operations.
- Ensure that certification and technical data requirements are defined and coordinated.
- Ensure compliance with all laws and regulations and cooperate with all regulatory agencies and their representatives.
- Work with Regional Operations Management to coordinate labor requirements and opening or closing of new stations within the assigned regional area.
- Service Program Lead:
- Leads work teams to ensure program financial and operational health of complex customer programs.
- Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.
Knowledge and Skills required by the Service Program Manager:
- Must possess expert level technical knowledge and skills for resolution of complex technical and business matters.
- Working knowledge of global civil aviation regulations and requirements.
- Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Must possess expert level technical knowledge and skills for resolution of complex technical and business matters.
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
- Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
- Networks with key contacts outside own area of expertise. Determines methods and procedures on new assignments and coordinates the activities of other personnel.
