Technical Support Engineer Ref# V-32684

  • Hamburg, Hamburg Kleiner Grasbrook, Germany
  • Competitive
  • Permanent
  • V-32684

Holt Executive has partnered with an independent service provider for satellite and radio communications, offering its worldwide customers secure and high-quality voice and data services. They are also a leading provider of systems integration, engineering, and IT solutions, across the maritime, enterprise, defence, and government sectors.

They currently require a Technical Support Engineer to be the first point of contact for advanced technical support, including remote diagnostics, configuration, and troubleshooting.

Key Responsibilities for the Technical Support Engineer:

  • You will be the contact person for all inquiries in 2nd and 3rd level technical support (remote analysis, remote configuration, troubleshooting and troubleshooting)
  • Be the direct contact with customers (phone and email) in consultation with the global support team.
  • Configure and set up systems before delivery.
  • Conduct technical final inspections of systems and ensure the technical functionality before delivery to customers.
  • Test and repair systems.
  • Create, maintain, and implement detailed processes, work instructions and routines for resolving technical errors to support an efficient and effective problem-solving process.

Key Skills & Experience for the Technical Support Engineer:

  • You have a technical apprenticeship, ideally in the field of communication electronics, electronics, or mechatronics, or have professional experience in the field of electronics as a career change.
  • A good technical understanding and basic IT knowledge, ideally in the field of network technology.
  • Interested in new challenges and like to work independently and solution oriented.
  • You are a team player, reliable and conscientious.
  • You have a very good knowledge of German and good English.

If your skills and experience match this opportunity, Technical Support Engineer, we encourage you to apply by sending your CV to info@holtexecutive.com 

 

   


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