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Technical Service Desk Manager – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Technical Service Desk Manager – SATCOM to manage and support the Technical Service Desk which supports customers’ telecommunications needs. This includes receiving and actioning customer standard service requests, responding to service incidents and outages to diagnose faults and restore services, maintaining customer facing IT services, as well as testing and preparing satellite terminal hardware for field operations.

Key Responsibilities for the Technical Service Desk Manager – SATCOM:

• Leading the Service Desk function with a strong focus upon delivering best practice service desk support, driving incident and request management to meet SLAs.
• Promoting a strong ethos of customer satisfaction through responsive, professional, informative and considered interaction with clients across all medium.
• Recruitment of individuals who possess the relevant mix of technical, interpersonal and motivation to drive the service forward and develop their onward career.
• Creating, implementing and executing a comprehensive induction programme for new employees, ensuring that individuals are fully conversant with the requirements of the role and able to demonstrate readiness to work with appropriate levels of supervision.
• Striving for continual service improvement in all aspects of the service desks operations, promoting a highly structured approach to identifying, reviewing issues and taking corrective actions to avoid future repetition.
• Driving the monitoring and proactive response to events to minimise impact upon services and clients. Ensuring tickets are proactively administered and updated appropriately to reassure stakeholders that resolution is actively progressing.
• Ensuring documentation is proactively managed, maintained and reviewed to accurately reflect current best practice in terms of technical and customer knowledge.

Essential Knowledge and Skills required by the Technical Service Desk Manager – SATCOM:

• Significant experience of managing a small to medium multi-site technical service desk.
• Whilst this is not a technical role a broad technical knowledge would be advantageous.
• Previous experience in a Managed Service Provider environment, supporting multiple infrastructures.
• Focus on customer care and promoting a customer centric approach.
• The ability to take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
• Both a user and service focused approach by taking ownership and accountability of escalated issues raised and creating resolutions to deliver an excellent support service.
• Hold or be able to hold an Australian Security Clearance.

Service Desk Engineer – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Service Desk Engineer – SATCOM to support customers’ telecommunications needs as a first point of contact for their operational support requirements. This includes receiving and actioning customer standard service requests, responding to service incidents and outages to diagnose faults and restore services, maintaining customer facing IT services, as well as testing and preparing satellite terminal hardware for field operations.

Key Responsibilities for the Service Desk Engineer – SATCOM:
• Answer customer technical support calls and emails.
• Triage the requests and incidents, conduct further investigation as required and progress the delivery or resolution of technical problems.
• Provide customer staff in the field with telephone support on equipment operation and fault-finding.
• Understand satellite terminals from a set up and support perspective.
• Ensure all support Service Level Agreements are met.
• Conduct maintenance activities on IT systems and satellite terminal hardware.

Essential Knowledge and Skills required by the Service Desk Engineer – SATCOM:

• A Diploma or Degree in an Engineering discipline relevant to IT server administration or IP network engineering or telecommunications.
• Maintenance and support of physical and virtual Windows Server systems.
• Troubleshooting and resolving networking or communications systems incidents.
• Ability to prepare technical documentation and reports under supervision.
• Must be able to listen and empathise with customer issues – putting the customer first.
• Must be competent with use of Microsoft office applications (Word, Excel, PowerPoint) as well as Microsoft Visio.
• Must hold Australian citizenship and have a suitable background to qualify and maintain a government security clearance.

Customer Assurance Solutions Engineer – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Customer Assurance Solutions Engineer – SATCOM to work as part of a team to provide technical expertise in satellite connected networking solutions, and provide networking infrastructure design, satcom system installation, commissioning, training and post-sales support.

Key Responsibilities for the Customer Assurance Solutions Engineer – SATCOM:

• Satellite solution hardware component configuration development, installation and commissioning, for both internal systems and customer-facing networks.
• Support and maintenance of internal network infrastructure (routers, firewalls, managed switches, servers and SaaS systems).
• Conducting diagnosis, either physically or remotely, of issues being experienced by end users with end-to-end solutions to isolate the identified cause of the incident and implement corrective maintenance strategies.
• Working with team members and management to assist in incident analysis and underlying problem identification for escalation to Solution Architects or appropriate escalation teams.
• Creation of technical documentation for system configuration baselines, system maintenance activities and supporting customer proposals.
• Conduct and document root cause assessment of end-to-end satellite solution issues.
• Perform onsite and workshop technical inspections, repairs and maintenance of networking equipment, satellite terminals (aero, marine, land) and other associated hardware.

Essential Knowledge and Skills required by the Customer Assurance Solutions Engineer – SATCOM:

• Must have a suitable background to qualify and maintain an Australian Defence security clearance – must currently hold and maintain Australian citizenship.
• The post-holder must have and maintain a Current Australian drivers’ license and passport.
• Must be formally trade qualified to Australian Electrotechnology/Telecommunications/IP Networking Certificate VI standard or equivalent tertiary industry qualification (Diploma or Batchelor Degree), with a minimum 4 years industry experience.
• Must have experience in IP networking and IT (server deployment and maintenance) or satellite communications technologies, with a working knowledge of Microsoft and/or Linux operating systems.
• Must be capable of developing and applying configurations to IP networking devices such as routers, firewalls and managed switches to allow a solution to function as designed to meet customer needs.
• The post-holder must be able to analyse customer issues and devise solutions for clients, regardless of the issue being satellite or terrestrial segment based.
• Formal Australian tertiary qualifications in Workplace Training and Assessment

We are currently partnered with an innovative and pioneering Space, Telecommunication / Connectivity company that are looking to increase their capacity with an experienced Head of Quality / Product Assurance.

As the Quality / Product Assurance Director, you will oversee the Product and Quality activities for electronic units and subsystems and systems designed and manufactured.

Working closely with the GM and COO, you will be expected to make concise, accurate status reports along with clear recommendations for improvements in product quality.

The responsibilities of the Head of Product Assurance and Quality Assurance role :

• Performing and coordinating the Quality Assurance / Product Assurance activities in the UK and its suppliers / subcontractors
• Perform Procurement Quality Assurance on both internal and external activities including; subcontractors and suppliers, leading reviews, manage NCR’s and participation in inspections
• Plan, execute and oversee inspection and testing of product to confirm quality and conformance to specifications and deliverables.
• Develop new standards for production and design, with refinements and improvements as needed, and create testing protocols
• Interpret, build upon, and comply with company quality assurance standards

The requirements for the successful candidate:

• A minimum of ten years’ experience in a directly relevant QA/PA environment.
• proven experience of taking an electronic product to market in a full lifecycle capacity.
• previous working knowledge of designing to military specification standards.
• Experience in any of the areas as follows is desirable: Satellite/Antenna subsystems, Phased Arrays, Operating Software, RF based electronics.
• Management of quality or product assurance in a complex multifunctional manufacturing or engineering context.
• Outstanding interpersonal, management and leadership skills across main stakeholders.

As with a role such as this, the compensation is competitive and includes bonus and benefits (will be confirmed or arranged upon successful interview process).

We are currently partnered with an innovative and pioneering Space, Telecommunication / Connectivity company that are looking to increase their capacity with an experienced Head of Quality / Product Assurance.

As the Quality / Product Assurance Director, you will oversee the Product and Quality activities for electronic units and subsystems and systems designed and manufactured.

Working closely with the GM and COO, you will be expected to make concise, accurate status reports along with clear recommendations for improvements in product quality.

The responsibilities of the Head of Product Assurance and Quality Assurance role :

• Performing and coordinating the Quality Assurance / Product Assurance activities in the UK and its suppliers / subcontractors
• Perform Procurement Quality Assurance on both internal and external activities including; subcontractors and suppliers, leading reviews, manage NCR’s and participation in inspections
• Plan, execute and oversee inspection and testing of product to confirm quality and conformance to specifications and deliverables.
• Develop new standards for production and design, with refinements and improvements as needed, and create testing protocols
• Interpret, build upon, and comply with company quality assurance standards

The requirements for the successful candidate:

• A minimum of ten years’ experience in a directly relevant QA/PA environment.
• proven experience of taking an electronic product to market in a full lifecycle capacity.
• previous working knowledge of designing to military specification standards.
• Experience in any of the areas as follows is desirable: Satellite/Antenna subsystems, Phased Arrays, Operating Software, RF based electronics.
• Management of quality or product assurance in a complex multifunctional manufacturing or engineering context.
• Outstanding interpersonal, management and leadership skills across main stakeholders.

As with a role as this, the compensation is competitive and includes bonus and benefits (will be confirmed or arranged upon successful interview process).

Space Segment Architect – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Navigation Systems / Space Segment Architect – SATCOM to work on various strategic programmes and projects; a key role responsible for the definition of space segment capabilities and requirements and the provision of engineering support to bids/proposals and technical studies in the field of satellite services/systems and products.

The company offer Hybrid working with a requirement to be on site (London) one day per week, along with a competitive salary.

The successful Navigation Systems / Space Segment Architect – SATCOM will:

• Act as Space Segment Architect for future system(s)/capabilities development programmes
• Define, design, develop and document the capabilities, functions, sub-systems, architectures, interfaces and operations of selected space segment architectures
• Undertake engineering analysesand feasibility studies appropriate to requirements definition, architectural design and other engineering elements associated with space segment architectures, services and/or products
• Manage engagement with potential sub-system partners and suppliers, acquiring technical and commercial information as appropriate
• Contribute to bids, proposals, product/service developments and related business development activities in relation to potential future strategic programmes and opportunities.
• Identify and develop new service/product concepts in the context of strategic programmes business development and execute early technical feasibility studies/analyses to feed into overall business case development.
• Provide on-time delivery of defined, agreed work package outputs, inclusive of documentation and/or presentation material.

Essential Knowledge and Skills for the Navigation Systems / Space Segment Architect – SATCOM:

• Engineering or Physics (or similar) first degree or higher, ideally in Aerospace, Telecommunications, Navigation or other similar technical areas
• Demonstrable experience and knowledge of systems engineering processes, concepts and implementation
• Capabilities and knowledge of information systems, network systems and other software-intensive data management and processing systems
• Knowledge of the UK government aerospace sector
• Knowledge of and expertise relating to the implementation of model-based systems engineering (MBSE) concepts, processes, and techniques, using software tools such as AGI/STK and Enterprise Architect.
• Knowledge of and use of ECSS and/or similar aerospace engineering standards.

Additional Information:

You must be eligible to work in this location advertised.

Pre-Sales Engineer – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Pre-Sales Engineer – SATCOM to provide commercial and engineering knowledge to the provision of lease connectivity opportunities to industry customers. The successful incumbent will have strong project management skills to coordinate the multifaceted approach to building lease designs, ensuring delivery.

Key Responsibilities for the Pre-Sales Engineer – SATCOM:

• Supporting new business lease sales with technical expertise.
• Managing professional relationships with Partners, Customers, System Integrators and capability vendors as well as internally with CPM and COO Lease teams.
• Ensure the delivery of new lease services is to the appropriate level of quality, on time and in accordance with the project plan and KPI’s.
• Comfortable in delivering presentations and hosting engineering workshops to new solutions providers to highlight partnership value.
• Coordinating, testing, staging and deploying lease solutions on customer’s site locations and providing training and orientation to the customer on the solution application.
• Domestic and international travel to customer offices, project sites, training classes, and other destinations will be required. Extended trips up to four weeks to remote locations may be required.

Essential Knowledge and Skills required by the Pre-Sales Engineer – SATCOM:

• Degree in Telecommunications, Electrical/Electronic Engineering or similar.
• Previous experience in pre-sales engineering.
• Demonstrable experience in a project management, technical administration, or related field role.
• Experience of delivering technical projects in complex environments.
• Knowledge of IP-based networks, handling of IP traffic, and IP behaviour.
• Up to date knowledge of the IOT market trends and customer needs.
• Well-developed computer skills in MS Office/Professional suites including Excel, Project and Visio

Principal Systems Architect (Aviation Safety) – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Principal Systems Architect (Aviation Safety) – SATCOM to work within a small team within the Technology Delivery group who are responsible for all engineering aspects (from initial concept to introduction of service) for Aviation Safety Services. The main focus will be on new and emerging communications and surveillance requirements for Air Traffic Management.

Key Responsibilities for the Principal Systems Architect (Aviation Safety) – SATCOM:

• Compile system design requirements for next generation safety service developments
• Produce system concepts, candidate architectures and conduct trade-off studies
• Create detailed design specifications for use in competitive procurements for evolution of infrastructure
• Manage suppliers for implementation, verification, and change management safety infrastructure
• Define/refine the operational model in planning for service introduction readiness, initial operations (eg customer Beta testing), and in-life service management metrics (KPIs) needed to demonstrate compliance with performance standards
• Form strong technical relationships with peers at satcom avionic manufacturers, airframers, ESA, and Inmarsat service providers

Essential Knowledge and Skills required by the Principal Systems Architect (Aviation Safety) – SATCOM:

• Degree in Electrical or Electronic Engineering or equivalent
• Extensive experience of architecting IP networked systems, including IPv6.
• Technically fluent in telecommunications technologies, an understanding of IP-based mobile networking technologies and satellite systems
• Strong analytical capability, able to conduct system engineering and technology trade-offs
• Knowledge of networking technology including routers, switches, and firewalls
• Working in a ISO27000 framework or equivalent
• Knowledge of PKI
• Good knowledge of software development and engineering techniques
• Experience in the identification and capture of IT functional and non-functional requirements for large, complex projects
• Knowledge of aeronautical Air Traffic Service domain in areas such as standards (e.g. ARINC, RTCA, Eurocae), or Certification, or Aeronautical Telecommunications Network (ATN), or Air traffic DataLink Services

Principal Network Engineer (Aviation Safety) – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Principal Network Engineer (Aviation Safety) – SATCOM to take the lead on the security aspects in the systems engineering design, specification and implementation of new communications and surveillance services, enabling safe data exchange between airborne flight management systems.

Key Responsibilities for the Principal Network Engineer (Aviation Safety) – SATCOM:

• Analyse requirements for next generation safety services with an emphasis on security aspects.
• Conduct safety risk assessment, focussing on security threats and mitigations.
• Derive engineering solutions that address the above security vulnerabilities and define the related management processes that will enable a cohesive approach to secure operations.
• Perform the validation and verification of implemented systems, e.g. penetration testing of Inmarsat infrastructure; plus unit level and end-end system testing.
• Work with others within the Inmarsat’s Technology and Operations teams to achieve above.
• Form strong technical relationships with peers at satcom avionic manufacturers, airframers, ESA, and Inmarsat service providers.

Essential Knowledge and Skills required by the Principal Network Engineer (Aviation Safety) – SATCOM:

• Degree in Electrical or Electronic Engineering or equivalent.
• Extensive experience of designing and assessing security of IPv4 and IPv6 networked systems.
• Technically fluent in telecommunications technologies, an understanding of IP-based mobile networking technologies and satellite systems.
• Knowledge of PKI.
• Strong analytical capability, able to conduct system engineering and technology trade-offs.
• Knowledge of networking technology including routers, switches, and firewalls.
• Working in a ISO27000 framework or equivalent.
• Good knowledge of software development and engineering techniques.
• Experience in the identification and capture of IT functional and non-functional requirements for large, complex projects.
• Knowledge of aeronautical Air Traffic Service domain in areas such as standards (e.g. ARINC, RTCA, Eurocae), or Certification, or Aeronautical Telecommunications Network (ATN), or Air traffic DataLink Services.

Pre-Sales Engineer – SATCOM

Holt Executive are currently partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a Pre-Sales Engineer – SATCOM to provide commercial and engineering knowledge to the provision of lease connectivity opportunities to industry customers. The successful incumbent will have strong project management skills to coordinate the multifaceted approach to building lease designs, ensuring delivery.

Key Responsibilities for the Pre-Sales Engineer – SATCOM:

• Supporting new business lease sales with technical expertise.
• Managing professional relationships with Partners, Customers, System Integrators and capability vendors as well as internally with CPM and COO Lease teams.
• Ensure the delivery of new lease services is to the appropriate level of quality, on time and in accordance with the project plan and KPI’s.
• Comfortable in delivering presentations and hosting engineering workshops to new solutions providers to highlight partnership value.
• Coordinating, testing, staging and deploying lease solutions on customer’s site locations and providing training and orientation to the customer on the solution application.
• Domestic and international travel to customer offices, project sites, training classes, and other destinations will be required. Extended trips up to four weeks to remote locations may be required.

Essential Knowledge and Skills required by the Pre-Sales Engineer – SATCOM:

• Degree in Telecommunications, Electrical/Electronic Engineering or similar.
• Previous experience in pre-sales engineering.
• Demonstrable experience in a project management, technical administration, or related field role.
• Experience of delivering technical projects in complex environments.
• Knowledge of IP-based networks, handling of IP traffic, and IP behaviour.
• Up to date knowledge of the IOT market trends and customer needs.
• Well-developed computer skills in MS Office/Professional suites including Excel, Project and Visio