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Telecommunication / SATCOM Service Desk Engineer – Canada

  • Ontario, Ottawa, Canada
  • CAD100000 per annum, Benefits: Plus 12% bonus
  • Permanent
  • V-32572

Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Are you passionate about technology and driven by excellent customer service? Do you thrive in fast-paced environments and enjoy overcoming technical challenges?

Then this is your chance to join a leading provider of global mobile satellite communications, as a Telecommunication / SATCOM Service Desk Engineer – Canada.

In this dynamic role, as the Telecommunication / SATCOM Service Desk Engineer – Canada you’ll be the first point of contact for Government customers, supporting their critical telecommunications needs 24/7/365. You’ll receive and action customer service requests, troubleshoot service issues, maintain IT systems, as well as test and prepare satellite terminal hardware for field operations and ensure seamless support across different time zones.

Key Responsibilities for the Telecommunication / SATCOM Service Desk Engineer – Canada:

  • Be the first point of contact for direct customers, ensuring their telecommunications needs are met 24/7/365 by working a rotating shift pattern.
  • Diagnose and resolve service issues, from simple inquiries to complex outages, keeping customers informed and satisfied.
  • Provide technical support to field staff, helping them operate and troubleshoot equipment.
  • Maintain and update IT systems and satellite terminal hardware, ensuring smooth operation.
  • Ensure all support Service Level Agreements are met, keeping customers updated on progress.
  • Completion of allocated tasks within the agreed completion schedule.
  • Continuously learn and grow, contributing to the improvement of processes and procedures.

Key Skills & Experience for the Telecommunication / SATCOM Service Desk Engineer – Canada:

  • Hold a Diploma or Degree in IT, Engineering, or a related field.
  • Have experience maintaining and supporting physical and virtual Windows Server systems.
  • Troubleshooting and resolving networking or communications systems incidents.
  • Ability to prepare technical documentation and reports under supervision.
  • Must have a problem-solving approach and be creative under pressure.
  • Must have a sense of urgency and ownership of customer requirements and incidents.
  • Must be self-motivated to achieve required tasks and project completion to the best standard in a busy environment.
  • Must be competent with the use of Microsoft Office applications (Word, Excel, PowerPoint) as well as Microsoft Visio.
  • Must hold Canadian citizenship and have a suitable background to qualify and maintain a government security clearance for Canada.

 
Desirable Knowledge and Skills for the Telecommunication / SATCOM Service Desk Engineer – Canada: 

  • Certifications in Windows Server and VMWare ESXi
  • Certifications in IP Networking / Cisco networking.
  • Experience in satellite communications, telecommunications and/or IP networks.
  • A working knowledge of Linux and Microsoft operating systems.
  • A working knowledge of network virtualisation technologies (VMware, Hyper-V).
  • VSAT installation and fault-finding experience.  GVF certification.
  • A working knowledge of trouble ticketing systems and document repositories such as Jira/ServiceNow and Confluence /SharePoint.

 
If your skills and experience match this Telecommunication / SATCOM Service Desk Engineer – Canada opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

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Lead Engineer – Design and Verification

  • East Anglia, Essex, UK
  • Competitive
  • Permanent
  • V-32618

Holt Executive is supporting a global leader that designs and manufactures high-performance imaging sensors, and electronics and develops groundbreaking technology for space exploration.

Due to continued growth, our client is seeking a Lead Engineer – Design and Verification to join their growing team. You’ll oversee the entire project lifecycle ensuring the design, development, and verification of their products.

If you’re passionate about space exploration and cutting-edge technology, this is the opportunity for you!

Key Responsibilities for the Lead Engineer – Design and Verification:

  • Spearhead the project’s technical direction and guide the engineering.
  • Develop the Engineering Management Plan.
  • Ensure effective engineering governance through the project lifecycle.
  • Proactively manage technical risks and opportunities, implementing mitigation strategies and capturing activities.
  • Collaborate with the bid team to deliver winning proposals with strong technical foundations.
  • Maintain strict control of the product’s technical aspects throughout the project.

Key Skills and Experience Required by the Lead Engineer – Design and Verification:

  • Broad knowledge across multiple engineering disciplines.
  • Ability to manage customer expectations and avoid unwanted scope creep.
  • Good technical presentation and document writing skills.

If your skills and experience match this Lead Engineer – Design and Verification opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

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PA/QA Engineer

  • Provincie Groningen, Noordwijk, Netherlands
  • €70000 per annum
  • Permanent
  • V-32655

Holt Executive are supporting a leading provider of innovative high-tech solutions for the global space industry.

Our client supports every stage of the satellite lifecycle, from development, assembly and testing to post-launch operations are seeking a PA/QA Engineer to join their team in the Netherlands.

The PA/QA Engineer holds a pivotal position in the maintenance and enhancement of the quality management system certified under ISO 9001:2015. It will be the responsibility of the PA/QA Engineer to guarantee that the products and services meet and exceed the expectations of customers in terms of quality and specific Product Assurance requirements.

Key Responsibilities for the PA/QA Engineer:

Quality Assurance –

  • Maintaining the existing quality management system; based on ISO 9001:2015 requirements.
  • Initiating changes in the quality management system and successfully implementing these (when applicable).
  • Performing and coordinating internal audits and managing any corrective actions.
  • Coordinating and reporting quality KPI (key performance indicators) to management and coordinating Management Reviews.
  • Coordinating and reporting Supplier evaluations and Customer Satisfaction surveys.
  • Managing all deadlines for actions assigned related to the quality management system.
  • Implementation of configuration management activities (documentation, hardware, software, etc)

Product Assurance –

  • Review customer requirements to ensure they can be/are being met.
  • Preparing project Product Assurance documentation, e.g., PA & Safety Plans, certificates etc.
  • Preparing and managing RFD/RFW’s, NCR’s and participating in NRB/MRB’s.
  • Participating in formal customer reviews (Design & Test related).
  • Ensuring that manufacturing/assembly/testing processes comply with standards at internal/national and international levels.
  • Interacting with customers and suppliers in Quality/Product Assurance matters.
  • Supporting external project milestone reviews for all Product assurance-related aspects.
  • Coordinating configuration control processes and managing configuration baselines.

Key Skills & Experience Required by the PA/QA Engineer:

  • Engineering Degree level (preferable) with 4+ years of experience in Product Assurance/ Quality Assurance disciplines.
  • Experience in working with quality standards such ISO 9001.
  • Experience within the space domain with a working knowledge of ESA ECSS development and quality standards (for ground and/or flight product applications) would be an advantage.
  • Experience in interacting with customers, sub-contractors and suppliers.
  • Experience in configuration management (documentation, hardware, software, etc).
  • Experience in auditing quality processes.

If your skills and experience match this PA/QA Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

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Engineer – Verification & Test

  • East Anglia, Essex, UK
  • Competitive
  • Permanent
  • V-32619

Holt Executive is supporting a global leader that designs and manufactures high-performance imaging sensors, and electronics and develops groundbreaking technology for space exploration.

Our client is seeking an Engineer – Verification & Test to play a vital role in ensuring the quality and performance of their space and science imaging devices.  

The successful Engineer – Verification & Test will be responsible for quality, developing and implementing test plans for cutting-edge imaging devices.  You’ll play a vital role in the entire verification and testing process, from defining test procedures to working with manufacturing teams to ensure smooth production.

Key Responsibilities for the Engineer – Verification & Test:

  • On-time delivery and management of allocated work packages/tasks to the required standard.
  • Writing project documentation including test plans, procedures and test reports. Training Operations staff where necessary.
  • Commissioning test equipment following internal and customer specifications, including some scripting and coding for ATE.
  • Performing technical investigations where necessary into failure modes and anomalous results.
  • Supporting internal and customer meetings by presenting technical information and carrying out relevant actions.
  • Supporting teams outside of the Product Verification Team, including Operations and Process Engineering.
  • Actively participating in ensuring that quality assurance practices are adhered to and maintained throughout the project lifecycle.
  • Supporting, helping to identify, and carrying out process improvement activities for both project-specific and more general processes.

Key Skills & Experience for the Engineer – Verification & Test:

  • A physics or engineering-related degree.
  • Understanding of semiconductor device physics.
  • Understanding of test development, commissioning and fault finding.
  • Experience using Labview or MATLAB in an industrial or lab-based environment.
  • Demonstrated time management skills.

If your skills and experience match this Engineer – Verification & Test opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com 

 

 

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Field Service Engineer – Telecommunication/SATCOM

  • Hamburg, Germany
  • €60000 per annum
  • Permanent
  • V-32617

Holt Executive exclusively supports a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a Field Service Engineer – Telecommunication/SATCOM to oversee the installation, servicing and maintenance of equipment and solutions.

Key Responsibilities for the Field Service Engineer – Telecommunication/SATCOM:

  • Responsible for the installation, services, and maintenance of all Connectivity/Satellite Systems and IT network infrastructure (hardware & software). 
  • Create and maintain comprehensive documentation for all assigned installations, services, and maintenance activities. 
  • Collaborate with customers to guarantee successful project implementation.
  • Works with internal departments to resolve technical and operational challenges and communicate closely with Support and Project Managers. 

Key Skills & Experience Required by the Field Service Engineer – Telecommunication/SATCOM:

  • Education in IT & Telecommunications (bachelor’s degree or similar) IT Knowledge is essential.
  • Minimum understanding of computer server configuration, network infrastructure, and administration.
  • Experience in the marine electronics environment on yachts, commercial or military vessels, or any offshore installation is an advantage.
  • Preferably experience serving multi-national customers.
  • Fluent in English and preferably other international languages.
  • Preferably work and live in Hamburg or the surrounding area.

If your skills and experience match this Field Service Engineer – Telecommunication/SATCOM opportunity, we encourage you to apply by sending your resume to info@holtexecutive.com

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