Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks.
Your Key Responsibilities:
- Provide 2nd-line support across satellite, network, and IT infrastructure
- Monitor global networks and resolve alerts in line with SLAs
- Deliver IP, RF, and routing troubleshooting for remote and fixed networks
- Maintain and improve internal IT systems, including hosting and security infrastructure
- Support corporate users and participate in on-call rota for emergency coverage
We’re Looking For:
- Experience in NOC, technical support, networks, or IT/satellite engineering
- Strong communication and customer service skills
- Ability to self-manage, stay calm under pressure, and prioritise tasks
- Desirable: VSAT or satellite knowledge, CCNA/JNCIA-level IP understanding
What’s On Offer:
- Permanent, full-time position based from Cornwall
- Competitive salary + annual bonus (based on company and personal performance)
- Pension scheme matched up to 7.5%
- 25 days holiday + bank holidays
- Free on-site parking
- Opportunities for global travel and technical training
A great role for someone ready to learn, grow, and work on real-world systems supporting global clients.
