Holt Executive are delighted to be partnering with a global technology and communications leader to recruit a Programme Manager for an interim contract in the aerospace industry.
Our partner mission is to deliver innovative technology and communication services to several markets around the world. Mobility is a key focus for them.
For the Programme Manager hire, the individual will be responsible for technical leadership throughout the customer lifecycle inhouse and externally.
Key responsibilities for the Programme Manager – Aircraft/Airline:
- Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities.
- Define, clarify, and advise on customer requirements, lab requirements, and testing support.
- Identify and review SLA exclusions, facilitates process improvement, and change in coordination with the agreement, customer, and product evolution
- Working with product & program teams and DevOps on new airline / aircraft / feature onboarding and scheduling (e.g., Salesforce)
- Coordinating and supporting needs related to software, portal, configuration items, and content.
Key Experience required for the Programme Manager – Aircraft/Airline:
- Experience in a technical Account Management/ Service Delivery role (B2B – Telecom/IT/Aviation)
- Bachelor’s Degree in Electrical Engineering, Computer Science or Computer Engineering or another related degree
- Demonstrated experience managing customer expectations and delivery scope
- Solid understanding of TCP/IP and Broadband networking concept
- Proficiency with Salesforce or equivalent ticketing system and reporting tools
- Ability to present complex technical material to a variety of audiences
- Demonstrate the ability to lead multi-functional teams
