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Repair Service Representative
Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation. They are looking for a Repair Service Representative to join their team in Dundalk, Ireland.
As Repair Service Representative you will be responsible for managing the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues.
You will have excellent customer service and be experienced in liaising with and responding to customer service requests, enquiries and in providing feedback to improve processes within the Repair Shop to expedite the processing of repair orders.
Key Responsibilities for the Repair Service Representative:
- Routinely interfaces with internal Departments for the coordination of internal work packages, reporting status and tracking of jobs to monitor and satisfy customer requirements.
- Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.
- Routinely monitors the repair cycle for turn time conformance.
- Maintains and updates Customer Profiles as customer requirements change.
- Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.
Essential Skills & Knowledge for the Repair Service Representative:
- A minimum of 3 years of related experience.
- Must be able to work effectively in teams to satisfy customer requirements.
- Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
- Demonstrated proficiency and expertise with Oracle to process customer goods through the repair process to conclusion and billing.
- Must be familiar with repair work procedures, work instructions and quality operating procedures.
- Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.
- Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.
- Must be able to identify problems that require escalation for quick resolution.
- Must have a working knowledge of Microsoft Office applications.
Lead Systems Engineer
Holt Executive are partnered with a global aerospace and defence technology innovator who provide advanced defence and commercial technologies to aerospace, aviation, land and sea, delivering solutions that meet customers’ mission-critical needs.
They require a Lead Systems Engineer – Aerospace/Defence to join the team in Hampshire, to provide systems engineering expertise for product and systems development programmes, contributing to activities across the full systems engineering lifecycle including requirements, design, modelling, diagnostics and system/sub-system test.
Responsibilities for the Lead Systems Engineer – Aerospace/Defence:
- Understand, analyse and assess customers’ needs and requirements.
- System/sub-system design including architecture modelling and communications network modelling.
- Document and present system solutions to technical and non-technical audiences through technical specifications, white papers and presentations.
- System integration activities including building and configuration of sub-systems and system test.
- Undertake research and study activities to identify and demonstrate candidate technologies and solutions.
- Review and assess incident reports to diagnose system or product issues and suggest appropriate solutions.
Qualifications/Experience required by the Lead Systems Engineer – Aerospace/Defence:
- BEng, BSc, MEng, MSc in a relevant subject with 7+ years’ experience.
- Knowledge of communications systems and networking.
- An understanding of military communications and networking.
- Knowledge and experience of UML / SysML or similar and associated tools.
- Knowledge and experience of requirements management and associated tools.
- Knowledge of RF systems, products and ancillaries. Including designing system solutions, planning and management.
- Knowledge of network communications technologies (e.g. IP networking, network management, network security).
- An understanding of security architectures, information assurance and product security.
- Understanding of Design Certification and product safety processes.
- Must hold UK citizenship to have the ability to obtain security clearance.
Senior Software Engineer
Holt Executive are partnered with a global aerospace and defence technology innovator who provide advanced defence and commercial technologies to aerospace, aviation, land and sea, delivering solutions that meet customers’ mission-critical needs.
They require a Senior Software Engineer – Aerospace/Defence to join the team in Hampshire, to develop software for tactical communications products, supporting applications and systems.
Responsibilities for the Senior Software Engineer – Aerospace/Defence:
- Software design, implementation and test for embedded systems and application software.
- Building and maintaining development and integration environments.
- Design a DevOps tool chain to deliver target environments, COTS software and patches.
- Management and maintenance of software artefact repositories.
Qualifications/Experience required by the Senior Software Engineer – Aerospace/Defence:
- BEng, BSc, MEng, MSc in a relevant subject with 4+ years’ experience.
- Knowledge and experience of DevOps methods and tools.
- Knowledge and experience of software configuration management and software artefact repositories.
- Experience with multiple operating systems (Windows, Linux and embedded RTOS).
- Knowledge and experience of UML and associated tools.
- Experience of software integration and deployment.
- Knowledge of scripting and automation.
- Understanding of Virtualisation and Containerisation.
- Knowledge of military communications, networking and IT infrastructure.
- Must hold UK citizenship to have the ability to obtain security clearance.
Commercial Manager – Defence
Holt Executive is supporting a multi-national defence and aerospace pioneer, delivering mission-critical technology and systems to customers on the land, sea, and air. They are currently recruiting for an experienced Commercial Manager – Defence to join their fast-paced, innovative business.
As Commercial Manager you will be involved with the negotiation and administration of contracts for the UK Government Ministry of Defence and other agencies.
The successful Commercial Manager will also support the Senior Commercial Manager in delivering the Commercial activities for the business. You will also work alongside the Business Development and Bid Management Team to develop commercial solutions in response to tenders issued by the UK Government and subsequently providing commercial management of Projects under contract.
Key Responsibilities for the Commercial Manager:
- To be the focal point for commercial activities in the tender process, including the preparation of responses to contract conditions and supporting of the Request for Bid Approvals at both business unit and Cohort levels.
- Manage the negotiations with customers of contract terms and conditions, including price and payment, leading to contract award and acceptance.
- Ensure that contracting risk (technical, financial, contractual) is captured and managed in the negotiation of terms and conditions for new business, ensuring all contracting obligations are fully understood.
- To provide drafting input and obtain approval for agreements to be entered into including compliance with due diligence policies and supporting the Business Development team other collaborative arrangements.
- Build and maintain effective customer and partner relationships, consult with internal stakeholders and providing support to the Senior Commercial Manager including acting as a delegate where required.
- To support the Supply Chain team in the drafting and negotiation of sub-contracts for both goods and services.
- To provide the Project Management team with commercial advice and support regarding effective contract execution through the contract lifecycle, from the issue of internal authorization through to contract closure in project.
Essential Knowledge & Skills for the Commercial Manager:
- Broad based knowledge of, and at least five years’ experience working within, the defence industry.
- Demonstrable knowledge and experience of the International and UK defence contracting environment, with a detailed understanding of pricing, contract terms and conditions, financing and funding mechanisms and a working knowledge of contract law.
- Have previous experience in working across internal and external business boundaries.
- Have relevant experience in the conduct and conclusion of contract negotiations with customers.
- Be able to hold an independent view and offer constructive input to business debates.
- Be an experienced and effective negotiator.
- Be able to resolve fundamental and complex commercial issues with customers.
Company Benefits:
- Group Pension Plan – up to 4% matched employer contributions.
- Income Protection Scheme and Employee Assistance Programme.
- Employee Help@Hand Service gives you and your family access to 4 key services including; remote GP service, second opinion, mental health pathway service, physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as you Earn Scheme.
- Group Electric Vehicle Salary Sacrifice Scheme.
- Wellbeing initiatives, including access to Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across our sites to support and promote wellbeing.
- Regular Sports and social activities.
- Employee discounts scheme (inc access to an additional wellbeing hub).
- Recruitment recommendation bonus.
- Excellent Learning & Development opportunities.
- Great working environment with free, onsite car parking across all our locations.
Commercial Manager – Defence
Holt Executive is supporting a multi-national defence and aerospace pioneer, delivering mission-critical technology and systems to customers on the land, sea, and air. They are currently recruiting for an experienced Commercial Manager – Defence to join their fast-paced, innovative business.
As Commercial Manager you will be involved with the negotiation and administration of contracts for the UK Government Ministry of Defence and other agencies.
The successful Commercial Manager will also support the Senior Commercial Manager in delivering the Commercial activities for the business. You will also work alongside the Business Development and Bid Management Team to develop commercial solutions in response to tenders issued by the UK Government and subsequently providing commercial management of Projects under contract.
Key Responsibilities for the Commercial Manager:
- To be the focal point for commercial activities in the tender process, including the preparation of responses to contract conditions and supporting of the Request for Bid Approvals at both business unit and Cohort levels.
- Manage the negotiations with customers of contract terms and conditions, including price and payment, leading to contract award and acceptance.
- Ensure that contracting risk (technical, financial, contractual) is captured and managed in the negotiation of terms and conditions for new business, ensuring all contracting obligations are fully understood.
- To provide drafting input and obtain approval for agreements to be entered into including compliance with due diligence policies and supporting the Business Development team other collaborative arrangements.
- Build and maintain effective customer and partner relationships, consult with internal stakeholders and providing support to the Senior Commercial Manager including acting as a delegate where required.
- To support the Supply Chain team in the drafting and negotiation of sub-contracts for both goods and services.
- To provide the Project Management team with commercial advice and support regarding effective contract execution through the contract lifecycle, from the issue of internal authorization through to contract closure in project.
Essential Knowledge & Skills for the Commercial Manager:
- Broad based knowledge of, and at least five years’ experience working within, the defence industry.
- Demonstrable knowledge and experience of the International and UK defence contracting environment, with a detailed understanding of pricing, contract terms and conditions, financing and funding mechanisms and a working knowledge of contract law.
- Have previous experience in working across internal and external business boundaries.
- Have relevant experience in the conduct and conclusion of contract negotiations with customers.
- Be able to hold an independent view and offer constructive input to business debates.
- Be an experienced and effective negotiator.
- Be able to resolve fundamental and complex commercial issues with customers.
Company Benefits:
- Group Pension Plan – up to 4% matched employer contributions.
- Income Protection Scheme and Employee Assistance Programme.
- Employee Help@Hand Service gives you and your family access to 4 key services including; remote GP service, second opinion, mental health pathway service, physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as you Earn Scheme.
- Group Electric Vehicle Salary Sacrifice Scheme.
- Wellbeing initiatives, including access to Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across our sites to support and promote wellbeing.
- Regular Sports and social activities.
- Employee discounts scheme (inc access to an additional wellbeing hub).
- Recruitment recommendation bonus.
- Excellent Learning & Development opportunities.
- Great working environment with free, onsite car parking across all our locations.
Senior Business Intelligence & Sales Operations Analyst
Holt Executive are partnered with a world-leading technology and connectivity pioneer existing to reduce the digital divide, bring high-speed data, and voice communications to those without access to reliable connectivity.
They are recruiting for an experienced Senior Business Intelligence & Sales Operations Analyst to be part of the technology revolution in Space and join their growing team in London.
Are you inspired by new challenges within a fast-paced environment to achieve new business outcomes?
Do you enjoy working across the commercial function and are looking for more than just building reports to pass on to someone else?
If you want to help lead the way in driving data in a positive direction across the business, then this opportunity is for you!
Key Duties & Responsibilities for the Senior Business Intelligence & Sales Operations Analyst:
- Support the development of sales operations strategy, understand priorities, and execute operational plans.
- Interact with internal stakeholders to understand reporting needs across the business.
- Apply quantitative analysis and data visualisation to tell the story behind the numbers.
- Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.
- Drive process improvement and manage all aspects of Salesforce including work flow, reporting, data integrity and maintenance.
- Apply data cleansing techniques and create relevant processes to improve the quality and accuracy of data.
- Support establishment of a data informed culture within the organisation, through development of self-serve initiatives like dashboard creation, experimentation frameworks and education sessions.
- Digest concepts and effectively transfer this into actionable analysis.
- Support multiple concurrent projects to completion.
Key Skills & Experience for the Senior Business Intelligence & Sales Operations Analyst:
- Demonstrated capability to build strong working relationships with internal stakeholders.
- Ability to multitask and prioritise workload in order of importance and manage multiple projects at once with critical deadlines.
- A strong and initiative-taking approach to tasks that can be proven in taking accountability with small and big initiatives.
- Ability to manage conflicting POVs across various senior stakeholders.
- Experience with data visualisation tools such as PowerBI, Tableau, Grafana.
- Demonstrable experience of dealing with complex issues and solution finding.
- Have the ability to understand, create, and deliver top-quality, audience-appropriate communication.
- Excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills.
- Degree in an analytic subject, Maths, Engineering, Economics etc. (Not required but preferred).
- Advanced Power BI skills, data modelling, knowledge of best practices, debugging, optimisation, etc
- Experience with coding – Python, SQL, etc.
- Experience working on Salesforce.com.
- Excellent stakeholder management and strong relationship building skills.
- Ability to analyse large data sets.
- Ability to build and maintain dashboards, with drill downs.
Experience:
- 5+ years of experience in a data analytics role.
- Experience working cross-functionally and influencing others.
- Technical savvy and process oriented including critical business problem solving and analytical skills, business process mapping, familiarity with business and sales financial and analytics, and forecasting experience.
Senior Business Intelligence & Sales Operations Analyst
Holt Executive are partnered with a world-leading technology and connectivity pioneer existing to reduce the digital divide, bring high-speed data, and voice communications to those without access to reliable connectivity.
They are recruiting for an experienced Senior Business Intelligence & Sales Operations Analyst to be part of the technology revolution in Space and join their growing team in London.
Are you inspired by new challenges within a fast-paced environment to achieve new business outcomes?
Do you enjoy working across the commercial function and are looking for more than just building reports to pass on to someone else?
If you want to help lead the way in driving data in a positive direction across the business, then this opportunity is for you!
Key Duties & Responsibilities for the Senior Business Intelligence & Sales Operations Analyst:
- Support the development of sales operations strategy, understand priorities, and execute operational plans.
- Interact with internal stakeholders to understand reporting needs across the business.
- Apply quantitative analysis and data visualisation to tell the story behind the numbers.
- Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.
- Drive process improvement and manage all aspects of Salesforce including work flow, reporting, data integrity and maintenance.
- Apply data cleansing techniques and create relevant processes to improve the quality and accuracy of data.
- Support establishment of a data informed culture within the organisation, through development of self-serve initiatives like dashboard creation, experimentation frameworks and education sessions.
- Digest concepts and effectively transfer this into actionable analysis.
- Support multiple concurrent projects to completion.
Key Skills & Experience for the Senior Business Intelligence & Sales Operations Analyst:
- Demonstrated capability to build strong working relationships with internal stakeholders.
- Ability to multitask and prioritise workload in order of importance and manage multiple projects at once with critical deadlines.
- A strong and initiative-taking approach to tasks that can be proven in taking accountability with small and big initiatives.
- Ability to manage conflicting POVs across various senior stakeholders.
- Experience with data visualisation tools such as PowerBI, Tableau, Grafana.
- Demonstrable experience of dealing with complex issues and solution finding.
- Have the ability to understand, create, and deliver top-quality, audience-appropriate communication.
- Excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills.
- Degree in an analytic subject, Maths, Engineering, Economics etc. (Not required but preferred).
- Advanced Power BI skills, data modelling, knowledge of best practices, debugging, optimisation, etc
- Experience with coding – Python, SQL, etc.
- Experience working on Salesforce.com.
- Excellent stakeholder management and strong relationship building skills.
- Ability to analyse large data sets.
- Ability to build and maintain dashboards, with drill downs.
Experience:
- 5+ years of experience in a data analytics role.
- Experience working cross-functionally and influencing others.
- Technical savvy and process oriented including critical business problem solving and analytical skills, business process mapping, familiarity with business and sales financial and analytics, and forecasting experience.
Sales Operation Business Partner
Holt Executive are partnered with a world-leading technology and connectivity pioneer existing to reduce the digital divide and bring high-speed data and voice communications to those without access to reliable connectivity. They are recruiting for an experienced Sales Operations Business Partner to be part of the technology revolution in Space and join their growing team in London.
Do you have a strong track record in the optimisation and improvement in sales processes and ensuring delivery for sales verticals?
Are you great in creating and maintaining relationships with relevant stakeholders?
If you’re a problem solver and are recognised as someone who brings tactical thinking and strong customer focus within a fast-paced environment with a constant eye on achieving business outcomes, then this Sales Operation Business Partner opportunity is for you!
Key Duties & Responsibilities for the Sales Operation Business Partner:
- Support the development of sales operations strategy, understand priorities and execute operational plans.
- Stakeholder management, acting as a SPOC.
- Optimise sales and operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing.
- Create training materials, prepare training documentation and run training sessions for various business stakeholders.
- Create, provide, plan and schedule training sessions for various business stakeholders.
- Create process documents, process flows, etc.
- Engage and work with aligned operations teams and lines of business to effectively achieve data needs and analyses results.
- Support multiple concurrent projects to completion.
- Interact with internal stakeholders, including but not limited to: Legal, Sales Operations, Sales Finance, Revenue Assurance, Business Units and other functions.
- Regularly communicate with your sales teams to ensure consistent application of process and policy.
- Ensure that transactions adhere to internal revenue recognition policies and operational guidelines.
- Map and evaluate current processes and offer recommendations for areas of improvement.
Key Skills & Experience for the Sales Operation Business Partner:
- Experience using Salesforce (lightning).
- Experience in a multi-national company.
- Demonstrated capability to build strong working relationships with internal stakeholders.
- Ability to multitask and prioritise workload in order of importance and manage multiple projects at once with critical deadlines.
- Experience in Sales Operations/ Business Operations/ Revenue Operations/ Sales Enablement.
- A strong and proactive approach to tasks that can be proven in taking accountability with small and big initiatives.
- Ability to manage conflicting POVs across various senior stakeholders.
- Interest in training commercial teams on best practise.
- Working knowledge of Jira/Aha.
- Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office Applications.
- Extensive experience with Salesforce.
- Proven ability to work and interact in a fast-paced environment and comfortable with requirement to multi-task.
- Successful track record operating, partnering with and influencing stakeholders.
- Proven experience in creating training materials and delivering training.
- Min 2-3 years of working in Sales Operations/Business Operations/Revenue Operations/ Sales Enablement preferably at a high-tech, telco or software company.
Principal CEMA Solutions Architect
Holt Executive are collaborating with a leading provider of integrated solutions for global defence and security. Due to success and continued growth within the business, they require a Principal CEMA Solutions Architect to join the Maritime Communications Electronic Support Measures (CESM) Technology delivery team at either Devonport, Bristol or Ashchurch. This opportunity provides hybrid working with 1 day per week on-site.
The successful Principal CEMA Solutions Architect will be required to work collaboratively as one team with both partners and customer and will be responsibility for delivering to the customer requirement, the responsibilities of the Solution Architect focus on overall technical solution ownership.
Key Responsibilities for the Principal CEMA Solutions Architect:
- Ownership of the solution architecture for all CEMA systems currently under design/delivery/support by the business in the Maritime domain.
- Leading the technical development of new capabilities in response to customer tasking and bidding opportunities.
- Ownership of our Maritime CESM technology roadmap that defines our technology strategy in Maritime CESM.
- Provide support by attending technical meetings with clients.
- Working closely with our Systems Engineers to ensure traceability from the system design to the customer requirement.
Essential Skills and Experience for the Principal CEMA Solutions Architect:
- A solid understanding of the principles of CEMA / CESM / SIGINT / COMINT.
- Experience of the user environment including an understanding of CONOPS / CONUSE in the operational CESM / CEMA environment.
- A comprehensive Computer Science background that includes experience in several of the following:
- Software Development and/or Software Architecture Design
- Network Architectures and Engineering
- Radio Frequency Engineering and Design (antennas and signals)
- Computer System/Server Administration
- Database Technologies
- Ideally Level 6 (Degree) qualified but Minimum Level 4 (HNC) qualification in a relevant Engineering Discipline.
- Be capable of obtaining UK Developed Vetting (DV) Security Clearance.
Systems Engineer Radio Networks & Bearers
Holt Executive are collaborating with a leading provider of integrated solutions for global defence and security. They require a Senior Systems Engineer – Radio Networks & Bearers to join the Tactical Systems and Networks team in Bristol.
The successful Senior Systems Engineer – Radio Networks & Bearers will have a dynamic approach, be commercially minded and thrive on working in a fast paced and innovative team.
As Senior Systems Engineer – Radio Networks & Bearers you will provide “hands-on” technical expertise and leadership for the design, build, and implementation of Radio Network Systems whilst supporting the drive for growth beyond the current managed services and projects.
Essential Skills and Experience for Senior Systems Engineer – Radio Networks & Bearers:
- Proven Radio Networking Engineering experience within defence and/or commercial telecommunication systems.
- Experience in Engineering of Open Standard Telecommunications technologies.
- Experience of new product and solution design, fielding and support within an R&D environment.
- Experience in the application of COTS/MOTS products within Wireless Networking Solutions.
- Understanding of IP routing/switching technologies.
- Understanding of RF networking systems as IP Bearer systems.
- Comfortable with Military systems, environments, communities, and ethos.
- MEng/MSc/BSc in Engineering, or Equivalent Practical Experience.
Benefits include:
• Generous holiday allowance of 25 days plus bank holidays.
• Reservist in the armed forces receive 10 days special paid leave.
• Matched contribution pension scheme up to 8% of salary, with life assurance.
• Benefit Platform, with discounts from over 850 retailers.
• Employee Share Plan.
• Professional memberships, personal development training.
• STEM ambassador training and volunteering opportunities.
• Working from home and flexible work patterns.
• Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme.