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Do you thrive on creating exceptional customer experiences through intuitive and user-friendly interfaces?

Holt Executive are supporting a global provider of lifesaving and innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a talented and motivated Product Manager (Telecommunication) UX to lead the development and improvement of their customer portals.

In this role, the Product Manager (Telecommunication) UX will ensure their portals are intuitive, user-friendly, and drive customer engagement and satisfaction.

Key Responsibilities for the Product Manager (Telecommunication) UX:

• Partner with stakeholders to define a vision and strategy for customer portals, aligning with business goals and treating the portals as a commercial product that can drive the business.
• Champion the needs of our customers by collecting and analysing feedback to identify areas for improvement.
• Drive increased usage, engagement, and self-service on the portals through data analysis and user journey mapping.
• Translate user needs and business goals into clear product requirements, user stories, and acceptance criteria.
• Collaborate with designers, developers, and other teams to create user-friendly interfaces and ensure seamless integration with other systems.
• Stay current on industry trends and best practices in UX and customer portal design.
• Maintain product documentation and training materials for both customers and internal teams.
• Report, present, and train on the customer portals to various audiences.

Key Skills & Experience for the Product Manager (Telecommunication) UX:

• Experience in product management with a focus on UX Design experience is essential.
• Strong understanding of UX principles, user-centric design, and customer journey mapping. Be capable of translating this into requirements and design proposals.
• Experience conducting user research, usability testing, and gathering customer feedback.
• Good understanding of backend data systems and relationships and dependencies with portal functioning preferred.
• Proficient knowledge of industry-standard tools for wireframing and prototyping.
• Familiarity with Agile development methodologies, sprint planning, and backlog management.
• Maritime and/or satellite market knowledge preferred.

If your skills and experience match this Product Manager (Telecommunication) UX opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Are you passionate about technology and driven by excellent customer service? Do you thrive in fast-paced environments and enjoy overcoming technical challenges?

Then this is your chance to join a leading provider of global mobile satellite communications, as a Telecommunication / SATCOM Service Desk Engineer – Canada.

In this dynamic role, as the Telecommunication / SATCOM Service Desk Engineer – Canada you’ll be the first point of contact for Government customers, supporting their critical telecommunications needs 24/7/365. You’ll receive and action customer service requests, troubleshoot service issues, maintain IT systems, as well as test and prepare satellite terminal hardware for field operations and ensure seamless support across different time zones.

Key Responsibilities for the Telecommunication / SATCOM Service Desk Engineer – Canada:

• Be the first point of contact for direct customers, ensuring their telecommunications needs are met 24/7/365 by working a rotating shift pattern.
• Diagnose and resolve service issues, from simple inquiries to complex outages, keeping customers informed and satisfied.
• Provide technical support to field staff, helping them operate and troubleshoot equipment.
• Maintain and update IT systems and satellite terminal hardware, ensuring smooth operation.
• Ensure all support Service Level Agreements are met, keeping customers updated on progress.
• Completion of allocated tasks within the agreed completion schedule.
• Continuously learn and grow, contributing to the improvement of processes and procedures.

Key Skills & Experience for the Telecommunication / SATCOM Service Desk Engineer – Canada:

• Hold a Diploma or Degree in IT, Engineering, or a related field.
• Have experience maintaining and supporting physical and virtual Windows Server systems.
• Troubleshooting and resolving networking or communications systems incidents.
• Ability to prepare technical documentation and reports under supervision.
• Must have a problem-solving approach and be creative under pressure.
• Must have a sense of urgency and ownership of customer requirements and incidents.
• Must be self-motivated to achieve required tasks and project completion to the best standard in a busy environment.
• Must be competent with the use of Microsoft Office applications (Word, Excel, PowerPoint) as well as Microsoft Visio.
• Must hold Canadian citizenship and have a suitable background to qualify and maintain a government security clearance for Canada.

 
Desirable Knowledge and Skills for the Telecommunication / SATCOM Service Desk Engineer – Canada: 

• Certifications in Windows Server and VMWare ESXi
• Certifications in IP Networking / Cisco networking.
• Experience in satellite communications, telecommunications and/or IP networks.
• A working knowledge of Linux and Microsoft operating systems.
• A working knowledge of network virtualisation technologies (VMware, Hyper-V).
• VSAT installation and fault-finding experience.  GVF certification.
• A working knowledge of trouble ticketing systems and document repositories such as Jira/ServiceNow and Confluence /SharePoint.

 
If your skills and experience match this Telecommunication / SATCOM Service Desk Engineer – Canada opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a Maritime Field Service Engineer – Telecommunication/SATCOM to be the crucial link between their cutting-edge technology and their global customers.

As a Maritime Field Service Engineer – Telecommunication/SATCOM you’ll be responsible for the work and activities related to the installation, service and maintenance of all Connectivity/Satellite Systems, IT Network hardware and software on vessels and offshore platforms.

Key Responsibilities for the Maritime Field Service Engineer – Telecommunication/SATCOM:

• Dive into complex technical issues, troubleshoot with precision, and find creative solutions that keep their customers connected.
• Create detailed reports and ensure all tasks are completed on time and to the highest standards.
• Deliver projects on time and within scope, exceeding customer expectations.
• Collaborate with customers, internal departments, and fellow engineers to ensure seamless operations and exceed expectations.

Key Skills & Experience for the Maritime Field Service Engineer – Telecommunication/SATCOM:

• Bachelor’s degree in IT & Telecommunications or similar.
• Solid IT knowledge is essential, including server configuration, network infrastructure, and administration.
• Experience in marine electronics on commercial or military vessels or any offshore installations is an advantage.
• Multi-national customer service experience preferred.
• Must be flexible to work worldwide and travel varying schedules, including evenings and weekends.
• Be able to provide a valid work permit for the location you are applying to.

If your skills and experience match this Maritime Field Service Engineer – Telecommunication/SATCOM opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Holt Executive exclusively supports a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a Field Service Engineer – Telecommunication/SATCOM to oversee the installation, servicing and maintenance of equipment and solutions.

Key Responsibilities for the Field Service Engineer – Telecommunication/SATCOM:

• Responsible for the installation, services, and maintenance of all Connectivity/Satellite Systems and IT network infrastructure (hardware & software). 
• Create and maintain comprehensive documentation for all assigned installations, services, and maintenance activities. 
• Collaborate with customers to guarantee successful project implementation.
• Works with internal departments to resolve technical and operational challenges and communicate closely with Support and Project Managers. 

Key Skills & Experience Required by the Field Service Engineer – Telecommunication/SATCOM:

• Education in IT & Telecommunications (bachelor’s degree or similar) IT Knowledge is essential.
• Minimum understanding of computer server configuration, network infrastructure, and administration.
• Experience in the marine electronics environment on yachts, commercial or military vessels, or any offshore installation is an advantage.
• Preferably experience serving multi-national customers.
• Fluent in English and preferably other international languages.
• Preferably work and live in Hamburg or the surrounding area.

If your skills and experience match this Field Service Engineer – Telecommunication/SATCOM opportunity, we encourage you to apply by sending your resume to info@holtexecutive.com

Are you an enthusiastic and results-oriented Senior Systems Engineer with a knack for solving complex problems?

Holt Executive are collaborating with a leading provider of integrated solutions for global defence and security.

Our partner is seeking a talented Network Engineer – Telecommunication Systems to join their Tactical Communications and Information Systems (TacCIS) team.

As a Network Engineer – Telecommunication Systems you will collaborate and lead on exciting, challenging projects at the forefront of the industry. This role is a full-time position with a hybrid working-from-home arrangement of 2 days per week.

Key Responsibilities for the Network Engineer – Telecommunication Systems:

• Leverage your expertise to support projects and programs within the TacCIS team.
• Collaborate with clients and working groups to define operational concepts and user needs.
• Gather, analyse, manage, justify, and break down requirements for effective project execution.
• Manage interfaces and trade-offs between systems, subsystems, functions, and requirements to ensure seamless integration.
• Apply best practices in systems engineering and critical thinking to develop innovative solutions.
• Create and deliver clear, concise technical documentation and participate in reviews to ensure accuracy.

Key Skills & Experience Required for the Network Engineer – Telecommunication Systems:

• Extensive, demonstrably successful experience in Telecommunications Engineering, encompassing trials, demonstrations, and deployments.
• Proven track record in Radio Networking Engineering within defence and/or commercial telecommunications systems.
• Adept at requirements capture, derivation, and management.
• Experience applying Systems Engineering methodologies like the Requirements and Acceptance V-Model, ITEAP, and Engineering Lifecycle Management.
• In-depth understanding of telecommunications, including IP routing/switching, IT infrastructure, standard management practices, and RF networking systems as IP Bearer systems.

If your skills and experience match this Network Engineer – Telecommunication Systems opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Do you have a passion for electronics and a desire to work on cutting-edge projects?

Holt Executive are partnered with a leading manufacturer of solar panels for space and beyond who are seeking a talented and motivated Electronics Engineer to join their dynamic R&D team located in Malaga, Spain.

The successful Electronics Engineer will play a key role in all phases of product development, from conception to completion.

Key Responsibilities for the Electronics Engineer:

Qualifications:

• Collecting and attending to customer and product specifications and requirements.
• Utilizing Altium for schematic capture.
• Designing and routing Printed Circuit Boards (PCBs).
• Designing and implementing power converters.
• Developing hardware prototypes and conducting testing.
• Specifying the test pipeline for component evaluation.

Key Skills & Experience Required by the Electronics Engineer:

• A degree in Aerospace, Electronics, Electrical, Industrial, Telecommunication, or Mechatronics.
• 3-5 years of relevant experience as an Electronics Engineer.

Technical Competencies:

• Microprocessor software development.
• FPGA development.
• Debugging digital communication protocols (Ethernet, CAN Bus, …)
• SPICE simulation.
• EMI/EMC notions.
• RF concepts.
• Motor control.

If your skills and experience match this Electronics Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Become the network hero!

We have an exciting opportunity for a Senior OSS Engineer to play a critical role in keeping the network running smoothly. You’ll design, build, and maintain cutting-edge Operational Support Systems that optimise performance, boost efficiency, and ensure a flawless customer experience for our partner located in Quebec, Canada.

Holt Executive are partnered with a leading Global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Their Low Earth Orbit (LEO) satellite network is revolutionizing global broadband connectivity.

This opportunity offers a hybrid work model with 3 days in the office and occasional travel is anticipated.

Key Responsibilities for the Senior OSS Engineer:

• Design, develop, implement and enhance Operational Support Systems to monitor and manage Carrier Ethernet and IP customer services and network resources, ensuring optimal performance and reliability.
• Work closely with vendors to evaluate and implement new OSS solutions and stay up to date with industry trends.
• Review and approve design and development solution documents, internal and external test strategies, plans and scripts.
• Develop and maintain accurate and up-to-date documentation of OSS requirements, configurations, processes and procedures.
• Implement real-time network monitoring solutions to proactively identify and resolve network issues, minimizing downtime.
• Investigate and resolve complex OSS implementation and network problems, collaborating with cross-functional teams to implement effective solutions.
• Develop and maintain automated scripts and tolls to streamline network operations and improve efficiency.
• Implement and enforce security best practices to protect network systems and data integrity.
• Analyse network performance data and provide insights for capacity planning and network optimization.

Key Skills & Experience for the Senior OSS Engineer:

• A minimum of 5 years of experience in a similar role.
• Demonstrated knowledge of architecture, design principles, and specifications for standardized and interoperable OSS.
• Strong knowledge of network management protocols, including NETCONF/RESTCONF, gNMI, TMForum APIs, MEF LSO APIs, CloudEvents, OpenMetrics, Openflow, ONF TAPI, etc.
• Strong knowledge of MEF Lifecycle Service Orchestration framework.
• Hands on experience with OSS tools and platforms such as Netcracker Digital OSS, ONAP, Ciena Blue Planet, Amdocs, etc.
• Hands on experience with Carrier Ethernet technologies, standards, and protocols.
• Familiarity with TMForum Open Digital Architecture (ODA), Process Framework (eTOM) and Information Framework (SID).
• Familiarity with Model-based systems engineering (MBSE) and/or UML.
• This role requires making recommendations and decisions which will have significant influence on the network operations and control solution of the network.

The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods Program (CGP)

If your skills and experience match this Senior OSS Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Do you have a passion for keeping networks running smoothly? 

Are you an expert in Operational Support Systems? 

We have an exciting opportunity for an OSS Engineer to play a key role in optimizing network performance, enhancing efficiency, and ensuring a seamless customer experience for our partner located in Quebec, Canada.

Holt Executive are partnered with a leading Global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Their Low Earth Orbit (LEO) satellite network is revolutionizing global broadband connectivity.

This opportunity offers a hybrid work model with 3 days in the office and occasional travel is anticipated.

Key Responsibilities for the OSS Engineer:

• Design, develop, implement and enhance Operational Support Systems to monitor and manage Carrier Ethernet and IP customer services and network resources, ensuring optimal performance and reliability.
• Partner with vendors to find the hottest new OSS solutions and stay ahead of the industry curve.
• Review and approve design and development solution documents, internal and external test strategies, plans and scripts.
• Develop and maintain accurate and up-to-date documentation of OSS requirements, configurations, processes and procedures.
• Implement real-time network monitoring solutions to proactively identify and resolve network issues, minimizing downtime.
• Investigate and resolve complex OSS and network problems by collaborating with cross-functional teams to find effective solutions.
• Develop and maintain automated scripts and tolls to streamline network operations and improve efficiency.
• Implement and enforce security best practices to protect network systems and data integrity.
• Analyse network performance data to provide valuable insights for capacity planning and network optimization.

Key Skills & Experience for the OSS Engineer:

• 3-6 years of experience within a similar role.
• Demonstrated knowledge of design principles, and specifications for standardized and interoperable OSS.
• Strong knowledge of network management protocols, including NETCONF/RESTCONF, gNMI, TMForum APIs, MEF LSO APIs, CloudEvents, OpenMetrics, Openflow, ONF TAPI, etc.
• Strong knowledge of MEF Lifecycle Service Orchestration framework.
• User experience with OSS tools and platforms such as Netcracker Digital OSS, ONAP, Ciena Blue Planet, Amdocs, etc.
• Hands on experience with Carrier Ethernet technologies, standards, and protocols.
• Familiarity with TMForum Open Digital Architecture (ODA), Process Framework (eTOM) and Information Framework (SID).
• Familiarity with Model-based systems engineering (MBSE) and/or UML.
• This role requires making recommendations and decisions which will influence the network operations and control solution of the network.

The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods Program (CGP).

If your skills and experience match this OSS Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Holt Executive are supporting a global provider of innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking an experienced Senior Operations Engineer to play a vital role in supporting the successful operation of their safety services portfolio, both current and future. The Senior Operations Engineer will ensure that safety services are operating correctly at all times, responding to incidents, taking corrective action, and proactively managing both the short-term and long-term operation of these services.

Responsibilities for the Senior Operations Engineer:

• Operate and maintain various safety platforms, ensuring smooth daily functioning.
• Support the entire lifecycle of safety service systems, from implementation to ongoing maintenance and improvement.
• Proactively address issues and ensure resolution with suppliers or partners as needed.
• Provide troubleshooting for faults and failures in safety services.
• Implement changes and enhancements to safety systems while maintaining optimal service availability.
• Collaborate with equipment manufacturers, software suppliers, and stakeholders to propose and evaluate improvements to safety services.

Skills and Experience for the Senior Operations Engineer:

Essential –

• Bachelor’s or master’s degree in a suitable technical discipline such as Electronics, Telecommunication, Computer science, etc.
• Experience in telecommunications technologies with an understanding of IP-based mobile networking.
• Significant hands-on experience with managing, maintaining, and upgrading operational systems.

Desirable –

• Understanding of satellite or mobile communications systems.
• Knowledge of networking technology and protocols (including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP(S), SSL/TLS, SSH, SNMP etc.)
• Knowledge of IT security practices and technologies (including IPSec and PKI).
• Knowledge of various operating systems usage and administration (Windows and Linux).
• Programming/scripting experience (e.g., C, C++, C#, perl, python, java, HTML, etc.)

Benefits:

• Discretionary Annual Bonus.
• 27 days Annual Leave (+ Bank Holidays).
• Private Healthcare, Life Assurance & Income Protection.
• Pension and Savings Plan (Up to 10% employer contribution).
• Season Ticket Loan and/or Cycle to Work Scheme.
• Workplace Savings Scheme, Employee Assistance Programme, etc.

If your skills and experience match this Senior Operations Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com

Holt Executive are supporting a global provider of innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking an experienced Senior Systems Engineer to play a vital role in supporting the successful operation of their safety services portfolio, both current and future. The Senior Systems Engineer will ensure that safety services are operating correctly at all times, responding to incidents, taking corrective action, and proactively managing both the short-term and long-term operation of these services.

Responsibilities for the Senior Systems Engineer:

• Operate and maintain various safety platforms, ensuring smooth daily functioning.
• Support the entire lifecycle of safety service systems, from implementation to ongoing maintenance and improvement.
• Proactively address issues and ensure resolution with suppliers or partners as needed.
• Provide troubleshooting for faults and failures in safety services.
• Implement changes and enhancements to safety systems while maintaining optimal service availability.
• Collaborate with equipment manufacturers, software suppliers, and stakeholders to propose and evaluate improvements to safety services.

Skills and Experience for the Senior Systems Engineer:

Essential –

• Bachelor’s or master’s degree in a suitable technical discipline such as Electronics, Telecommunication, Computer science, etc.
• Experience in telecommunications technologies with an understanding of IP-based mobile networking.
• Significant hands-on experience with managing, maintaining, and upgrading operational systems.

Desirable –

• Understanding of satellite or mobile communications systems.
• Knowledge of networking technology and protocols (including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP(S), SSL/TLS, SSH, SNMP etc.)
• Knowledge of IT security practices and technologies (including IPSec and PKI).
• Knowledge of various operating systems usage and administration (Windows and Linux).
• Programming/scripting experience (e.g., C, C++, C#, perl, python, java, HTML, etc.)

Benefits:

• Discretionary Annual Bonus.
• 27 days Annual Leave (+ Bank Holidays).
• Private Healthcare, Life Assurance & Income Protection.
• Pension and Savings Plan (Up to 10% employer contribution).
• Season Ticket Loan and/or Cycle to Work Scheme.
• Workplace Savings Scheme, Employee Assistance Programme, etc.

If your skills and experience match this Senior Systems Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com